Operator Terms and Conditions

Preamble

These Operator Terms and Conditions ("Terms") constitute a binding legal agreement between MB "Wewander", a company incorporated under the laws of the Republic of Lithuania (Company code: 307580758) with registered office at Kalvarijų g. 149-52, LT-08352 Vilnius, Lithuania ("WeWander," "we," "us," or "our") and the tour operator, guide, or activity provider ("Operator," "you," or "your") accessing or using the WeWander marketplace platform.

BY ACCEPTING THESE TERMS (BY CLICKING "I ACCEPT," REGISTERING AN ACCOUNT, OR LISTING A TOUR), YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND ALL INCORPORATED POLICIES. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

1. Definitions and Interpretation

1.1 Definitions

In these Terms, the following definitions apply:

• "Account" — the operator account created on the Platform for listing and managing tours.
• "Activity" — any tour, excursion, experience, attraction, or travel-related service offered by Operator through the Platform.
• "Additional Insured" — the status of being named as an insured party on an insurance policy, thereby receiving coverage under that policy.
• "Booking" — a confirmed reservation for an Activity made by a Traveler through the Platform.
• "Booking Date" — the scheduled date on which the Activity is to take place.
• "Cancellation Policy" — the refund terms and conditions applicable to a specific Activity, as set by the Operator and displayed on the Activity listing.
• "Commission" — the service fee charged by WeWander for facilitating Bookings, calculated as a percentage of the Tour Price.
• "Content" — all text, photographs, videos, graphics, descriptions, reviews, ratings, and other materials uploaded to or displayed on the Platform.
• "Discounted Price" — a Tour Price that has been reduced from the original listed price through promotions, discounts, or price adjustments.
• "EU" — the European Union.
• "GDPR" — Regulation (EU) 2016/679 (General Data Protection Regulation).
• "Instant Booking" — a booking model where reservations are automatically confirmed without Operator review or approval.
• "Listing" — the description, photographs, pricing, and other information about an Activity published on the Platform by the Operator.
• "Net Rate" — the amount retained by Operator after deduction of Commission (Tour Price minus Commission).
• "Operator Content" — all Content uploaded, submitted, or provided by Operator, including but not limited to photographs, descriptions, and tour information.
• "Payout" — the payment made by WeWander to Operator for completed Bookings, calculated as the Net Rate.
• "Platform" — the WeWander website, mobile applications, APIs, and related services operated by MB "Wewander".
• "Request-to-Book" — a booking model requiring Operator review and manual approval before a reservation is confirmed.
• "Tour Price" — the total amount paid by a Traveler for a Booking, including any applicable taxes and mandatory fees, and accounting for any discounts or promotions applied.
• "Traveler" — an end customer who books an Activity through the Platform.

1.2 Interpretation

• Headings are for convenience only and do not affect interpretation.
• Words in the singular include the plural and vice versa.
• References to "including" or "includes" mean "including without limitation."
• References to statutes or regulations include amendments and re-enactments.
• References to "days" mean calendar days unless specified as "business days."
• "Business days" means Monday through Friday, excluding Lithuanian public holidays.

2. Platform Role and Legal Status

2.1 WeWander as Marketplace Intermediary

WeWander operates as a marketplace platform and booking intermediary, NOT as a tour operator, travel agent, or organizer under EU or Lithuanian law.

WeWander does NOT:

• Operate, manage, or supervise Activities
• Employ tour guides or activity providers
• Set tour prices, policies, or content (Operators set these independently)
• Provide travel services directly to Travelers
• Act as agent for Travelers

WeWander DOES:

• Provide a platform for Operators to list Activities
• Facilitate bookings and payment processing between Travelers and Operators
• Provide marketing and promotional services
• Offer customer support for booking-related inquiries
• Maintain review and rating systems

2.2 Contract Formation

When a Traveler books an Activity through the Platform:

• The contract for the Activity is formed exclusively and directly between the Traveler and the Operator
• WeWander is NOT a party to this contract
• WeWander acts solely as a commercial agent facilitating the transaction on behalf of the Operator
• The Operator is the sole provider of the Activity and bears all legal obligations arising from the contract with the Traveler

2.3 EU Package Travel Directive Status

WeWander does NOT act as an "organizer" or "retailer" under Directive (EU) 2015/2302 (Package Travel Directive) because:

• We do NOT combine travel services into packages
• We do NOT offer linked travel arrangements
• Each Activity is a standalone booking with the listed Operator
• Travelers contract directly with individual Operators

2.4 Operator as Service Provider

The Operator named on each Booking is:

• The sole provider of the Activity
• The principal party to the contract with the Traveler
• Solely responsible for all legal obligations under EU Package Travel Directive (where applicable), consumer protection law, and applicable tourism regulations
• Solely liable for the quality, safety, and delivery of the Activity

2.5 Traveler Protection Notice

WeWander facilitates bookings but does NOT:

• Guarantee Activity quality or Operator performance
• Verify Operator credentials, licenses, or qualifications (beyond basic identity verification)
• Inspect equipment, vehicles, or facilities
• Monitor ongoing compliance with laws and regulations

Travelers should verify Operator credentials, insurance coverage, and customer reviews before booking.

2.6 Regulatory Status

WeWander is registered in Lithuania as MB "Wewander" (Company code: 307580758).

WeWander does NOT:

• Hold tour operator licenses
• Maintain tour operator bonding or insolvency protection (unless required by law)
• Act as a licensed travel agent

3. Operator Registration and Eligibility

3.1 Eligibility Requirements

To register as an Operator, you must:

(a) Legal Capacity:

• Be at least 18 years of age
• Have legal capacity to enter into binding contracts
• If acting on behalf of a business entity, have authority to bind that entity

(b) Business Registration:

• Be a legally registered business OR an authorized individual operator/sole trader
• Possess all necessary business licenses required in your jurisdiction
• Comply with all applicable local, national, and EU laws

(c) Regulatory Compliance:

• Hold all permits, licenses, and authorizations required to operate your Activities
• Maintain all required certifications (tour guide licenses, activity-specific certifications, etc.)
• Comply with tourism, safety, and consumer protection regulations in your operating jurisdiction

(d) Insurance:

• Maintain appropriate insurance coverage as specified in Section 9 (Insurance Requirements)

(e) Good Standing:

• Not have been previously banned or terminated from WeWander or similar platforms for fraud, misconduct, or Terms violations
• Not be subject to legal prohibitions preventing you from operating tour services

3.2 Registration Process

(a) Account Creation:

• Complete registration form with accurate information
• Provide valid email address and phone number
• Create secure password meeting Platform requirements

(b) Registration Information:

• Provide working email address
• Verify bank account ownership for payouts
• Provide accurate business name and contact information
• Accept responsibility for all account activities

WeWander reserves the right to request additional verification documents (government ID, business registration) if fraud is suspected or for high-value operators.

(c) Tax Information:

• Provide tax identification number (VAT number for EU operators, equivalent for non-EU)
• Complete tax withholding forms if required by law
• Provide taxpayer status information

(d) Payment Information:

• Provide valid bank account details for Payouts
• Verify bank account ownership
• Specify Payout currency preference

(e) Insurance Documentation:

• Upload valid insurance certificates meeting Section 9 requirements
• Name MB "Wewander" as Additional Insured (where required by activity risk tier)

(f) Terms Acceptance:

• Read and accept these Operator Terms and Conditions
• Accept Data Processing Agreement
• Accept Activity Quality Standards
• Accept Safety and Ethical Standards

3.3 Account Approval

WeWander reserves the right to:

• Approve or reject registration applications at our sole discretion
• Request additional documentation or information
• Conduct background checks or reference verification
• Delay activation pending verification completion

Approval typically completed within 3-5 business days. We are not obligated to provide reasons for rejection.

3.4 Ongoing Compliance Obligations

Operators must:

• Keep registration information current and accurate
• Update account within 48 hours of any material changes (address, contact details, business structure, ownership)
• Maintain valid licenses, permits, and insurance throughout listing period
• Renew certifications and insurance before expiration
• Notify WeWander immediately of any legal proceedings, license suspensions, or regulatory actions

3.5 Account Suspension for Non-Compliance

WeWander may suspend Account if:

• Insurance coverage lapses or expires
• Business licenses expire or are suspended
• Required certifications not renewed
• Registration information materially inaccurate
• Operator fails to respond to verification requests within 10 business days

Suspension continues until compliance restored. Listings hidden during suspension.

3.6 One Account Per Operator

Each Operator may maintain only ONE Account. Multiple accounts by the same individual or entity are prohibited and constitute grounds for immediate termination.

Exceptions may be granted for:

• Separate business entities with different ownership and tax identification
• Prior written approval from WeWander

4. Activity Listings and Content

4.1 Listing Creation

Operators may create Listings for Activities meeting Platform standards. Each Listing must include:

(a) Mandatory Information:

• Activity title (clear, descriptive, accurate)
• Detailed description (minimum 200 words)
• Duration (hours or days)
• Meeting point with clear instructions
• Languages offered
• Maximum group size (if applicable)
• Pricing (per person, per group, or custom)
• High-quality photographs (minimum 5 photos)

(b) Inclusions and Exclusions:

• What is included in the Tour Price (equipment, meals, entrance fees, etc.)
• What is NOT included (travelers must purchase separately)
• Any mandatory additional costs

(c) Suitability Information:

• Minimum age requirements
• Physical fitness level required (easy, moderate, strenuous)
• Accessibility information (wheelchair accessible, mobility considerations)
• Medical conditions or health restrictions
• Inherent risks and hazards

(d) Logistics:

• Check-in time and procedures
• What to bring (clothing, equipment, documents)
• Cancellation Policy selection
• Booking model (Instant Booking or Request-to-Book)
• Minimum/maximum participants (if applicable)

4.2 Content Standards

All Operator Content must:

• Be accurate, truthful, and not misleading
• Describe the actual Activity as delivered
• Use clear, professional language
• Comply with advertising and consumer protection laws
• Not contain discriminatory, offensive, or inappropriate content

4.3 Photograph Requirements

(a) Quality Standards:

• Minimum resolution: 1920x1080 pixels
• Maximum file size: 2MB per photo (automatically compressed to 500KB)
• Clear, well-lit, professional appearance
• Minimum 5 photos required, up to 20 photos permitted

(b) Content Requirements:

• At least 90% of photos must depict actual Activity content (locations visited, activities performed, equipment used)
• Maximum 1 photo may be Operator portrait or branding
• Photos must be recent (within 12 months) and representative of current offering
• No stock photos unless depicting general location (with disclosure)

(c) Prohibited Content:

• Photos depicting other operators' tours or branded materials
• Graphic or disturbing imagery
• Photos with competitor watermarks or logos
• Photos of identifiable individuals without consent (model releases required)

(d) Watermarks:

• Subtle Operator branding permitted (small logo in corner)
• Large watermarks, text overlays, or promotional graphics prohibited

4.4 Pricing Requirements

(a) Transparent Pricing:

• All mandatory fees and charges must be included in displayed Tour Price
• No hidden fees disclosed only at checkout
• Clearly indicate what is included vs. excluded

(b) Pricing Models Permitted:

• Per person pricing
• Per group pricing (private tours)
• Tiered pricing (adult, child, senior, student)
• "Pay what you wish" pricing (with minimum suggested amount clearly stated)

(c) Pricing Restrictions:

• No bait-and-switch pricing (price at checkout must match Listing price)
• Mandatory tips or gratuities prohibited (tips must be optional)
• Tours exceeding €2,000 per person subject to admin review (verify luxury credentials)
• No absolute maximum price, but high-value tours reviewed for legitimacy

(d) Price Changes:

• Confirmed Bookings protected at booked price (no retroactive price increases)
• Listing price changes take effect for new Bookings only
• Minimum 48 hours notice required before increasing prices

4.5 Cancellation Policy Selection

Operators must select a Cancellation Policy for each Activity from available tiers:

• Flexible
• Moderate
• Strict
• Non-Refundable
• Custom (subject to Platform approval)

See Section 7 (Cancellation Policies) for full details.

4.6 Prohibited Activities

The following Activities are prohibited on the Platform:

(a) Illegal Activities:

• Activities violating Lithuanian, EU, or local laws
• Activities requiring licenses Operator does not possess
• Activities involving illegal substances or weapons

(b) Unsafe Activities:

• Activities with unreasonable safety risks
• Activities without appropriate safety equipment or protocols
• Activities operated by unqualified or unlicensed guides (where licensing required)

(c) Exploitative Activities:

• Activities involving child labor or exploitation
• Activities involving human trafficking or sexual services
• Activities involving forced labor

(d) Animal Welfare Violations:

• Wild animal riding (elephants, camels used in abusive conditions, etc.)
• Wild animal performances or circus acts
• Activities causing unnecessary animal suffering
• Interaction with endangered species in unethical conditions
• Trophy hunting or animal fights

(e) Discriminatory Activities:

• Activities excluding participants based on race, religion, gender, sexual orientation, disability, or other protected characteristics (except legitimate safety requirements)

(f) Deceptive Listings:

• Fake or fictional activities
• Activities misrepresenting location, duration, or content
• Listings using stolen photos or descriptions

For full list, see Prohibited Activities.

4.7 Listing Approval and Moderation

(a) Pre-Approval:

WeWander may review Listings before publication. We reserve the right to:

• Reject Listings not meeting standards
• Request modifications or additional information
• Delay publication pending review

(b) Ongoing Moderation:

WeWander may at any time:

• Edit Listings for clarity, grammar, or compliance (with notice)
• Require Operator to modify non-compliant content
• Temporarily hide Listings pending investigation
• Permanently remove Listings violating these Terms

(c) Operator Responsibility:

Operator is solely responsible for:

• Accuracy of all Listing content
• Updating Listings when Activity details change
• Ensuring ongoing compliance with these Terms

4.8 Availability Management

Operators must:

• Maintain accurate, up-to-date availability calendars
• Update availability within 24 hours of any changes
• Block dates for private bookings, maintenance, holidays, or unavailability
• Accept or reject Request-to-Book inquiries within 24 hours

Inaccurate availability may result in:

• Reduced search ranking
• Suspension of Instant Booking eligibility
• Account performance review

5. Commission and Payment Terms

5.1 Commission Structure

WeWander charges Commission on completed Bookings only. No upfront fees, listing fees, subscription fees, or monthly charges apply.

(a) Current Commission Rate:

• 10% of Tour Price (promotional rate, Year 1)
• Commission calculated on final price paid by Traveler (after discounts, promotions, or adjustments)

(b) Commission Calculation Examples:

(c) Future Commission Rate:

After promotional period (Year 1), Commission rate may adjust to 15-20% of Tour Price.

• Operators receive 60 days advance written notice of rate changes
• Rate changes apply to new Bookings only
• Bookings confirmed before rate change protected at original rate

5.2 Payout Schedule

(a) Standard Payout Timing:

Operators receive Payout 10 business days after Booking Date (the date Activity takes place).

(b) Completion Requirements:

Payout released when:

• Booking Date has passed
• No Traveler dispute filed within 48 hours post-Activity
• No quality complaints requiring investigation
• No compliance holds on Account

(c) Delayed Payouts:

Payouts may be delayed for reasons specified in Section 5.7 (Payment Holds).

5.3 Payment Methods

(a) Available Methods:

• Bank transfer (SEPA for EU operators) - Recommended, no fees
• Bank transfer (SWIFT for non-EU operators) - Bank fees may apply
• PayPal - PayPal transaction fees apply (typically 2-3%)

(b) Payment Currency:

• Payouts made in Operator's registered currency
• Currency exchange rates: European Central Bank (ECB) daily reference rate
• Rate applied on date of Payout processing (not Booking date)
• No currency conversion fees charged by WeWander (bank fees may apply)

(c) Bank Account Verification:

Operators must verify bank account ownership before first Payout via:

• Micro-deposit verification (two small test deposits)
• Identity document matching account holder name

5.4 Minimum Payout Threshold

(a) Minimum Amount:

€50 per Payout

(b) Rollover:

Earnings below €50 automatically roll over to next Payout period

(c) Exceptions:

Account closure: All remaining balance paid regardless of amount (within 30 days of closure)

5.5 Payout Calculation

(a) Deductions from Payout:

• WeWander Commission (10%)
• VAT on Commission, if applicable — currently not charged. Operators will be notified in advance if VAT becomes applicable
• Outstanding refunds owed to Travelers
• Chargeback amounts and fees
• Platform fee penalties (for 3+ non-exempt cancellations)
• Any other amounts owed to WeWander

5.6 Tax Obligations

(a) Operator Tax Responsibility:

Operators are solely responsible for:

• All taxes on tour income (income tax, VAT, business taxes)
• Tax registration and compliance in operating jurisdiction
• Accurate tax reporting and filing
• Payment of all taxes owed

(b) WeWander Tax Withholding:

WeWander does NOT withhold income tax from Payouts UNLESS:

• Required by Lithuanian law
• Required by tax treaty or international agreement
• Operator subject to backup withholding for non-compliance

(c) Tax Identification:

Operators must provide:

• VAT number (EU operators)
• Tax identification number (all operators)
• W-8/W-9 forms (if required for non-EU operators)

(d) VAT Treatment:

VAT is currently not charged on Commission. Once VAT becomes applicable, the following will apply:

For EU Operators (B2B Reverse Charge):

• Operator's tour services: Operator charges VAT per local rules
• WeWander Commission: Subject to reverse charge mechanism (Operator accounts for VAT)
• Operator must have valid VAT registration

For Non-EU Operators:

• WeWander Commission subject to Lithuanian VAT (21%)
• VAT added to Commission amount

Operators will be notified in advance if VAT becomes applicable.

(e) Tax Reporting:

WeWander may:

• Report Operator earnings to Lithuanian and EU tax authorities as required by law
• Issue annual earnings statements for tax filing purposes
• Withhold Payouts if tax documentation not provided

5.7 Payment Holds

WeWander may hold or delay Payouts in the following circumstances:

(a) Cancellation Investigations (7-14 business days):

• Disputed Operator-initiated cancellations
• Suspected abuse of cancellation exemption system
• Pending admin review of exemption requests

(b) Quality Disputes (14-30 business days):

• Traveler complaints requiring investigation
• Alleged service failures or material misrepresentation
• Safety incident reports
• "Not as described" claims

(c) Compliance Verification (7-14 business days):

• Missing, expired, or invalid insurance certificates
• Unverified identity or business registration documents
• Suspicious activity patterns or fraud indicators
• Incomplete tax documentation

(d) Outstanding Operator Debt:

• Unpaid refunds owed to Travelers
• Chargebacks or payment disputes
• Platform fee penalties from prior cancellations
• Any amounts owed to WeWander

(e) Legal Holds (duration of legal matter):

• Subpoenas, court orders, or legal process
• Regulatory investigations
• Pending litigation involving Operator
• Suspected criminal activity

(f) Hold Notification:

WeWander will notify Operator of:

• Reason for hold
• Expected release timeframe
• Actions required to release hold (if applicable)

(g) Hold Release:

Holds released upon resolution of underlying issue. If resolved in Operator's favor, Payout released immediately.

5.8 Failed Payments

(a) Operator Obligations:

• Maintain current, valid banking information in Account settings
• Update payment details within 48 hours if bank account changes
• Verify Payout receipt within 5 business days of expected payment date
• Notify WeWander immediately if Payout not received

(b) Failed Transfer Protocol:

1. WeWander attempts Payout via registered payment method

2. If transfer fails: Operator notified via email with failure reason

3. Operator has 30 days to update banking details or resolve issue

4. If not resolved within 30 days: Payout forfeited to WeWander (considered abandoned property under Lithuanian law)

(c) Common Failure Reasons:

• Incorrect bank account number or routing information
• Bank account closed or frozen
• Bank rejects transfer (name mismatch, account type incompatible)
• Currency not supported by recipient bank

5.9 Chargebacks and Refunds

(a) Traveler-Initiated Chargebacks:

• WeWander handles chargeback disputes with payment processors
• Operator notified of chargeback and provided opportunity to submit evidence
• If chargeback successful (ruled in Traveler's favor): Chargeback amount plus fees deducted from Operator's next Payout
• If insufficient Payout funds: Operator invoiced for chargeback amount

(b) Chargeback Fees:

• Payment processor chargeback fees (typically €15-€25) passed to Operator
• Fees charged regardless of chargeback outcome

(c) Evidence Submission:

Operators may provide evidence to contest chargebacks:

• Booking confirmation and tour details
• Proof of service delivery (photos, check-in records, Traveler signatures)
• Communication records with Traveler
• Cancellation policy and Traveler acknowledgment

Submission deadline: 5 business days from chargeback notification.

(d) Operator Refund Obligations:

When Operator cancels Activity (Section 7.4):

• Traveler receives 100% refund (always, regardless of Activity's Cancellation Policy)
• Refund amount deducted from Operator's next Payout
• If no pending Payout or insufficient funds: Operator invoiced for refund amount
• Unpaid refund invoices: Account suspended until paid

(e) Unpaid Refund Collection:

If Operator fails to pay refund invoice within 14 days:

• Account suspended (all Listings hidden)
• Future Payouts withheld and applied to outstanding debt
• Matter referred to collections agency (Operator liable for collection costs)
• Account terminated for persistent non-payment

5.10 Currency Conversion

(a) Exchange Rate Source:

European Central Bank (ECB) daily reference rates

For currencies not in ECB: XE.com interbank rates

(b) Rate Application:

• Rate used: Date of Payout processing (NOT Booking date)
• Conversion executed by WeWander's payment processor
• No currency conversion markup by WeWander (bank fees may apply)

(c) Currency Risk:

Operators bear currency fluctuation risk between Booking date and Payout date. WeWander is not responsible for exchange rate movements.

6. Booking Management and Availability

6.1 Booking Models

Operators may choose one of two booking models for each Listing:

(a) Instant Booking:

• Bookings automatically confirmed without Operator review
• Traveler receives immediate confirmation
• Operator MUST honor all Instant Bookings (subject to Section 6.3 overbooking exceptions)
• Advantages: Higher search ranking, increased visibility, more bookings
• Requirements: Accurate real-time availability, immediate availability updates

(b) Request-to-Book:

• Operator reviews each request and manually approves or declines
• Traveler receives provisional hold pending Operator response
• Operator must respond within 24 hours
• Advantages: Full control over bookings, ability to communicate before confirming, suitable for custom/private tours
• Disadvantages: Lower search ranking, potential booking loss from delayed response

6.2 Response Time Requirements

(a) Request-to-Book Inquiries:

Operators must respond within 24 hours of inquiry receipt.

Response options:

• Accept booking (Booking confirmed)
• Decline booking with reason (inquiry cancelled, no penalty if valid reason)
• Request more information (must follow up within 12 hours)

(b) Late Response Consequences:

• Auto-decline after 48 hours (inquiry expires)
• Response rate tracked and displayed on Operator profile
• Low response rates (<90%) result in:

- Reduced search ranking

- Suspension of Instant Booking eligibility

- Account performance review

(c) Traveler Messages:

Operators should respond to Traveler messages within 12-24 hours. While not strictly enforced, responsiveness affects:

• Operator ratings and reviews
• Search ranking algorithm
• Platform reputation

6.3 Availability Management

(a) Calendar Accuracy Obligation:

Operators must:

• Maintain accurate, up-to-date availability calendars
• Update availability within 24 hours of any changes
• Block dates for private bookings, maintenance, holidays, personal time off, or any other unavailability
• Unblock dates promptly when availability opens

(b) Overbooking Prohibition:

Operators must NOT:

• Accept more Bookings than capacity permits
• Accept external bookings that conflict with WeWander Bookings without blocking dates
• Intentionally double-book to choose higher-paying customers

(c) Overbooking Exceptions:

Legitimate overbooking (external booking received after WeWander Booking confirmed) may occur. In this case:

1. Honor the FIRST confirmed Booking (chronologically)

2. If WeWander Booking confirmed first: Honor it, decline external booking

3. If external booking confirmed first: Cancel WeWander Booking as "operator error," provide full refund, counts as 1 cancellation

(d) Calendar Synchronization:

Operators may sync external calendars (Google Calendar, Airbnb, VRBO, etc.) to automatically block conflicting dates. WeWander provides:

• iCal feed import
• Google Calendar two-way sync (recommended)
• Manual blocking tools

See Operator Guide for calendar sync setup.

6.4 Booking Confirmation

(a) Instant Booking Confirmations:

• Automated confirmation sent to Traveler immediately
• Operator receives Booking notification via email and Platform dashboard
• Operator must still provide final confirmation details 24-48 hours before Booking Date (see Section 6.5)

(b) Request-to-Book Confirmations:

• Operator manually accepts request
• Confirmation sent to Traveler upon Operator acceptance
• Payment processed after acceptance
• Operator must provide final confirmation details 24-48 hours before Booking Date

6.5 Pre-Activity Communication

(a) Final Confirmation Requirement:

Operators must provide final confirmation 24-48 hours before Booking Date, including:

• Exact meeting point (address, GPS coordinates, landmark)
• Meeting time (confirm if different from Listing)
• Operator contact information (phone number for day-of emergencies)
• What to bring (clothing, documents, equipment)
• Weather-related updates or advisories
• Any last-minute changes

(b) Communication Channels:

• Platform messaging system (preferred for audit trail)
• Email (to Traveler's registered email)
• SMS/phone (for urgent day-of communication only)

(c) Prohibited Communication:

Operators must NOT:

• Solicit Travelers to book directly outside Platform (circumventing Commission)
• Share payment links or request additional payments outside Platform
• Request Traveler to cancel and rebook elsewhere
• Harass or pressure Travelers

Violations result in immediate Account termination.

6.6 Minimum and Maximum Participants

(a) Optional Settings:

Operators may set:

• Minimum Participants: Minimum number of Bookings required for Activity to proceed
• Maximum Participants: Maximum group size for safety or quality reasons

(b) Minimum Participant Requirements:

If minimum not met by deadline:

• Operator may cancel without penalty (exempt cancellation under "insufficient bookings")
• All Travelers receive 100% refund
• Does NOT count toward Operator's cancellation limit

(c) Deadline Setting:

Operators must specify deadline for minimum participants (e.g., "24 hours before," "7 days before"). Recommend 24-72 hours before Booking Date.

(d) Communication:

If minimum not met, Operator should:

1. Communicate with booked Travelers about status

2. Offer to proceed with smaller group (if willing to waive minimum)

3. If cancelling: Process cancellation via Platform at least 24 hours before Booking Date

6.7 Modifications and Rescheduling

(a) Operator-Initiated Modifications:

Minor changes (meeting time adjustment <1 hour, meeting point within same area):

• Notify Traveler immediately via Platform messaging
• Obtain Traveler consent
• Document consent in Platform

Major changes (date change, time change >1 hour, significant itinerary change):

• Offer Traveler option to accept change or cancel with full refund
• If Traveler cancels due to major change: Full refund, does NOT count toward Operator cancellations

(b) Traveler-Requested Rescheduling:

• Subject to Operator's availability and discretion
• Operator may accommodate or decline
• If Operator declines: Traveler may cancel per Cancellation Policy (refund per policy tier)
• If Operator accommodates: No cancellation, Booking updated to new date

7. Cancellation Policies

7.1 Cancellation Policy Selection

Operators must select a Cancellation Policy for each Activity. Policies determine Traveler refund eligibility based on cancellation timing.

Available Policy Tiers:

(a) Flexible (Recommended for Customer Trust):

• 100% refund: ≥24 hours before Booking Date
• 0% refund: <24 hours before Booking Date

(b) Moderate (Balanced Protection):

• 100% refund: ≥7 days (168 hours) before Booking Date
• 50% refund: 1-7 days (24-168 hours) before Booking Date
• 0% refund: <24 hours before Booking Date

(c) Strict (Maximum Operator Protection):

• 100% refund: ≥14 days (336 hours) before Booking Date
• 50% refund: 7-14 days (168-336 hours) before Booking Date
• 0% refund: <7 days (168 hours) before Booking Date

(d) Non-Refundable (Requires Prominent Disclosure):

• 0% refund at any time
• Must be displayed prominently on Listing with warning icon
• Traveler must explicitly acknowledge non-refundable status at checkout
• Recommended only for high-demand limited-availability experiences

(e) Custom (Subject to Platform Approval):

• Operators may create custom refund tiers
• 1-4 tiers allowed
• Each tier defines hours_before and refund_percentage
• Must be reasonable and not deceptive (e.g., "1% refund if cancelled 365 days before" is unreasonable)
• WeWander reserves right to reject unreasonable custom policies

7.2 Policy Binding Effect

Once Booking is confirmed:

• Cancellation Policy is binding on Operator and Traveler
• Policy cannot be changed retroactively
• Policy captured in Booking confirmation email and legally enforceable
• Travelers entitled to refund per policy tier if they cancel in accordance with policy

7.3 Policy Compliance

Cancellation Policies must:

• Comply with Lithuanian and EU consumer protection laws
• Be clearly displayed on Listing (not buried in fine print)
• Be written in plain, understandable language
• Not contradict mandatory consumer rights under EU law (e.g., statutory withdrawal rights where applicable)
• Not be unconscionable or grossly unfair

WeWander may modify or reject policies not meeting these standards.

7.4 Operator-Initiated Cancellations

Graduated Escalation System:

WeWander tracks Operator cancellations to maintain Platform quality and protect Traveler trust. Cancellations tracked on rolling 6-month periods (reset January 1 and July 1).

(a) Escalation Levels:

1-2 Cancellations (Friendly Warning):

• Email notification sent with cancellation best practices
• No financial penalties
• Tips provided for calendar management and avoiding cancellations

3-4 Cancellations (Serious Warning):

• Formal warning email issued
• Platform Commission RETAINED for cancellations without valid exemption (see Section 7.5)
• Account performance review initiated
• Listing visibility may be reduced in search results

5+ Cancellations (Account Under Review):

• Account flagged for delisting review
• Mandatory consultation with WeWander support team required
• Listing visibility significantly reduced
• May result in Account suspension or termination at WeWander's discretion

(b) Period Tracking:

• Period Count: Resets January 1 and July 1 (rolling 6-month periods)
• Total Count: Lifetime cancellations (never resets, used for analytics)

(c) Visibility on Operator Profile:

Operators can view current period count and total count in Account dashboard. This information is NOT publicly displayed to Travelers.

7.5 Exempt Cancellation Reasons

The following cancellation reasons may be exempt from escalation count, subject to verification:

(a) Insufficient Bookings (Auto-Exempt):

• Activity did not reach minimum participants by booking deadline
• Requires: Operator has set minimum participant requirement in Listing
• Verification: System automatically verifies minimum participant setting
• Result: Does NOT count toward Operator's cancellation limit
• Proof Required: None (system-verified)

(b) Weather/Safety (Exempt via Admin Review):

• Dangerous weather conditions making Activity unsafe (storm, extreme heat, flooding, lightning, high winds, etc.)
• Natural hazards (avalanche risk, rockfall, wildfire smoke, etc.)
• Proof Required: Weather report URL, screenshot from reputable weather service (e.g., weather.com, national meteorological service), or official safety advisory
• Admin Review: Typically completed within 2-5 business days
• Considerations: Admin reviews weather conditions for location and Activity type (e.g., rain may be acceptable for city tour but unsafe for mountain hike)
• If Approved: Does NOT count toward Operator's cancellation limit
• If Rejected: Counts normally toward Operator's cancellation limit

(c) Operator Illness/Injury (Exempt via Admin Review):

• Operator medically unable to conduct Activity due to illness or injury
• Proof Required: Doctor's note, medical certificate, hospital discharge paperwork, or similar medical documentation (may be redacted to remove sensitive details)
• Admin Review: Typically completed within 2-5 business days
• Privacy: Medical details kept confidential, only verification of inability to work required
• If Approved: Does NOT count toward Operator's cancellation limit
• If Rejected: Counts normally toward Operator's cancellation limit

(d) Force Majeure (Exempt via Admin Review):

• Natural disaster (earthquake, hurricane, volcano eruption, tsunami, etc.)
• Pandemic or epidemic with travel restrictions or lockdowns
• War, armed conflict, terrorism, or civil unrest in Activity location
• Government-mandated closure, travel ban, or evacuation order
• Infrastructure failure (bridge collapse, road closure, airport closure preventing Activity)
• Proof Required: News article from reputable source, official government advisory, evacuation order, or credible documentation of event
• Admin Review: Typically completed within 2-5 business days
• If Approved: Does NOT count toward Operator's cancellation limit
• If Rejected: Counts normally toward Operator's cancellation limit

(e) Other (Always Counts):

• Family emergency (without medical documentation)
• Scheduling conflict or personal commitment
• Forgot to update calendar or double-booked
• Found higher-paying direct booking
• Equipment malfunction (Operator's responsibility to maintain equipment)
• Staff unavailability (Operator's responsibility to arrange coverage)
• Any reason not covered by categories (a) through (d) above
• Result: ALWAYS counts toward Operator's cancellation limit
• Admin Review: NOT available for "Other" category

7.6 Exemption Review Process

(a) Operator Obligations:

• Submit exemption request within 24 hours of cancellation
• Upload proof documentation via Platform dashboard:

- Weather/Safety: Weather report URL or screenshot

- Illness: Medical certificate (may redact sensitive personal details)

- Force Majeure: News article URL, official advisory, or documentation

• Provide detailed explanation of circumstances
• Be truthful and accurate (false claims may result in Account termination)

(b) Admin Review Process:

1. WeWander admin reviews submission within 2-5 business days

2. Admin may request additional evidence or clarification

3. Decision based on:

- Credibility and sufficiency of evidence

- Reasonableness of cancellation given circumstances

- Consistency with exemption category criteria

4. Operator notified of decision via email

(c) Approval Criteria:

Weather/Safety:

• Weather conditions objectively dangerous for Activity type
• Official warnings or advisories issued
• Reasonable operator would cancel under circumstances
• Example: Thunderstorm during outdoor climbing = likely approved; Light rain during city walking tour = likely rejected

Illness:

• Medical professional documentation provided
• Operator genuinely unable to perform duties
• Illness occurred unexpectedly (not pre-existing condition known at booking acceptance)

Force Majeure:

• Event beyond Operator's control
• Event makes Activity impossible or unsafe
• Reputable documentation of event

(d) Appeals Process:

If exemption request rejected, Operator may appeal within 3 business days of rejection notice.

Appeal Submission:

• Provide additional evidence not previously submitted
• Clarify misunderstandings or provide context
• Submit via Platform dashboard appeals form

Senior Admin Review:

• Senior staff member (not original reviewer) conducts appeal review
• Review typically completed within 3-5 business days
• Decision is FINAL (no further appeals)

7.7 Traveler Refunds for Operator Cancellations

(a) Refund Obligation:

When Operator cancels Activity for ANY reason:

• Traveler receives 100% refund (always, regardless of Activity's Cancellation Policy)
• Refund includes all amounts paid (tour price, any add-ons, fees)
• Refund processed within 5-10 business days to original payment method

(b) Platform Fee Retention:

Cancellations 1-2 (regardless of reason):

• Operator receives normal Payout minus Commission
• Example: €100 Tour Price → Traveler refunded €100 by WeWander → Operator pays €10 Commission → Operator net: -€10

Cancellations 3-4 (non-exempt reasons only):

• Platform retains Commission as penalty
• Example: €100 Tour Price → Traveler refunded €100 by WeWander → Platform retains €10 Commission → Operator pays full €100 refund → Operator net: -€100

Cancellations 5+ (non-exempt reasons only):

• Platform retains Commission as penalty
• Account flagged for review
• May result in Account suspension or termination

Exempt Cancellations (approved by admin):

• Do NOT trigger fee retention, regardless of count
• Operator pays normal Commission only

(c) Refund Deduction from Payout:

• Refund amount deducted from Operator's next Payout (per Section 5.9(d))
• If insufficient Payout funds: Operator invoiced for refund amount
• Unpaid refund invoices result in Account suspension until paid

7.8 Traveler-Initiated Cancellations

(a) Cancellation by Traveler:

Travelers may cancel Bookings via Platform dashboard. Refund calculated according to Activity's Cancellation Policy and time remaining before Booking Date.

(b) Refund Calculation:

Automated system calculates refund based on:

• Hours between cancellation time and Booking Date
• Cancellation Policy tier applicable
• Refund percentage per policy

Example (Flexible Policy):

• Booking Date: June 15, 2026 at 10:00 AM
• Traveler cancels: June 14, 2026 at 9:00 AM (25 hours before)
• Result: 100% refund (≥24 hours)

Example (Moderate Policy):

• Booking Date: June 15, 2026 at 10:00 AM
• Traveler cancels: June 10, 2026 (5 days before)
• Result: 50% refund (1-7 days before)

(c) Operator Payout Impact:

• If Traveler cancels before Activity: Operator does NOT receive Payout for that Booking
• Commission already deducted from Traveler's payment before refund calculation
• Platform absorbs Commission loss on refunds

7.9 No-Show Policy

(a) Traveler No-Show:

• Traveler does not appear at meeting point by scheduled start time
• Operator waits reasonable time: Minimum 15 minutes, recommended 20-30 minutes
• Operator attempts contact via Platform messaging and phone (if provided)
• After waiting period: Operator reports no-show via Platform dashboard
• Result:

- Operator receives 100% Payout (Tour Price minus Commission)

- No refund to Traveler

- Traveler may dispute no-show within 48 hours (Operator must provide evidence of waiting and contact attempts)

(b) Operator No-Show:

• Operator does not appear at meeting point or provide Activity as booked
• Traveler waits reasonable time (15-30 minutes) and attempts contact
• Traveler reports no-show via Platform
• WeWander investigates (contacts Operator for explanation)
• If confirmed Operator no-show:

- Traveler receives 100% refund immediately

- Operator receives €0 Payout

- Cancellation counts toward Operator's escalation limit (counts as non-exempt cancellation)

- Possible immediate Account suspension for egregious cases

- May result in Account termination for repeat offenses

7.10 Cancellation Process

(a) Operator Cancellation Steps:

1. Log into Platform dashboard

2. Navigate to Booking details

3. Click "Cancel Booking"

4. Select cancellation reason from dropdown menu

5. Provide detailed explanation (minimum 50 characters)

6. If claiming exempt reason: Upload proof documentation

7. Review confirmation screen (shows refund amount, impact on cancellation count)

8. Submit cancellation

(b) Automated Actions:

• Traveler immediately notified of cancellation via email
• Refund processed automatically (5-10 business days)
• Exemption request (if applicable) sent to admin queue
• Operator cancellation count updated
• Escalation email sent (if applicable)

(c) Prohibition on Direct Cancellations:

Operators must NOT:

• Accept direct cancellation requests from Travelers outside Platform
• Issue direct refunds to Travelers (all refunds via WeWander)
• Instruct Travelers to cancel bookings themselves to avoid penalties

Violations may result in Account suspension or termination.

7.11 Period Reset Dates

Cancellation period count resets on:

• January 1 (start of first 6-month period)
• July 1 (start of second 6-month period)

Total cancellation count (lifetime) never resets and is used for long-term analytics and platform quality monitoring.

8. Prohibited Marketing Practices

8.1 Purpose

This Section protects WeWander's brand equity, prevents channel conflict, and ensures fair competition among Operators.

8.2 Prohibited Channels and Methods

Operators must NOT engage in the following when promoting Activities or driving traffic to WeWander:

(a) Brand Bidding (Paid Search):

• Bidding on "WeWander," "WeWander.com," "WeWander tours," "WeWander bookings," or any brand variations in paid search advertising (Google Ads, Bing Ads, Yahoo, etc.)
• Using "WeWander" in ad copy, headlines, or display URLs in paid campaigns
• Creating ads that appear for branded search queries
• Bidding on misspellings or variations (e.g., "We Wander," "WeWander com")

(b) Misleading Domains:

• Registering domains containing "WeWander" or confusingly similar variations
• Examples of prohibited domains: wewander-tours.com, bookwewander.tours, wewander-official.com, wewander.net
• Using domains that imply official affiliation, partnership, or endorsement

(c) Prohibited Advertising Channels:

• Pop-up, pop-under, or click-under advertising
• Adult content websites or platforms (pornography, escort services, etc.)
• Email spam or unsolicited bulk email marketing
• Cookie stuffing or other attribution manipulation techniques
• Automated bots, scripts, or fake traffic generation
• Click farms or incentivized traffic (paying users to click links)
• Misleading redirects or cloaking
• Malware, adware, or spyware distribution

(d) Trademark Misuse:

• Using WeWander logos, trademarks, or branding without authorization or in violation of usage guidelines
• Modifying or altering WeWander branding
• Creating derivative works or variations of WeWander logos
• Registering trademarks confusingly similar to WeWander marks

8.3 Negative Keyword Requirements

Operators running paid advertising campaigns (Google Ads, Bing, social media ads, etc.) must add the following to negative keyword lists:

• "WeWander"
• "WeWander.com"
• "WeWander tours"
• "WeWander bookings"
• "WeWander activities"
• All brand variations and misspellings

Negative keywords prevent Operator ads from appearing when users search for WeWander-branded terms, avoiding competition with Platform's own marketing.

8.4 Permitted Marketing

Operators MAY:

• Link to their WeWander Operator profile from personal or business website
• Share direct Activity links on social media (Facebook, Instagram, Twitter, etc.)
• Include WeWander profile link in email signatures
• Use "As featured on WeWander" or "Book on WeWander" in organic (non-paid) marketing materials
• Display WeWander logo on website in accordance with WeWander brand standards
• Mention WeWander in blog posts, articles, or media interviews (factual statements only)

8.5 Verification and Monitoring

WeWander reserves the right to:

• Monitor Operator marketing practices and traffic sources
• Audit paid advertising campaigns
• Investigate suspicious traffic patterns
• Request documentation of marketing activities
• Use third-party services to detect violations

8.6 Penalties

(a) First Violation:

• Written warning issued via email
• Requirement to immediately remove infringing content or cease prohibited practice
• 48-hour compliance window
• Violation noted on Account

(b) Second Violation:

• Formal warning and compliance notice
• Commission withholding for affected period (if violation generated bookings)
• Suspension of promotional features or preferential placement
• 24-hour compliance window

(c) Third Violation:

• Account termination
• Forfeiture of pending Payouts related to violated practices
• Requirement to repay Commissions earned through prohibited marketing (if determinable)
• Possible legal action for trademark infringement or breach of contract

8.7 Good Faith Compliance

WeWander acknowledges that occasional inadvertent violations may occur (e.g., contractor uses prohibited tactic without Operator knowledge). Operators demonstrating good faith and prompt corrective action will be treated leniently for first-time unintentional violations.

9. Insurance Requirements

9.1 Mandatory Insurance Coverage

All Operators must maintain appropriate insurance coverage throughout the period Activities are listed on the Platform.

9.2 Risk-Based Insurance Tiers

Insurance requirements vary by Activity risk level:

(a) LOW RISK ACTIVITIES:

Examples: Walking tours, museum tours, food tours, city sightseeing, photography tours, cultural experiences without physical activity

Insurance Requirement: OPTIONAL (but strongly recommended)

If operator chooses not to carry insurance:

• Activity listing displays: "⚠️ Operator does not carry platform-verified insurance"
• Travelers must acknowledge this warning at checkout

Minimum Coverage (if operator has insurance):

• Public/General Liability: €500,000 per occurrence
• Additional Insured: Recommended but not required

(b) MEDIUM RISK ACTIVITIES:

Examples: Cycling tours, boat tours, kayaking (calm water), snorkeling, hiking, cooking classes with equipment, food tours with alcohol

Insurance Requirement: MANDATORY

Minimum Coverage:

• Public/General Liability: €1,000,000 per occurrence
• Professional Indemnity: €250,000
• Additional Insured: REQUIRED - MB "Wewander" must be named as Additional Insured

Proof Required:

• Valid insurance certificate with Additional Insured endorsement
• Annual renewal verification

(c) HIGH RISK ACTIVITIES:

Examples: Adventure sports, scuba diving, climbing, paragliding, bungee jumping, white-water rafting, skiing/snowboarding instruction, multi-day wilderness tours, motorized water sports

Insurance Requirement: MANDATORY

Minimum Coverage:

• Public/General Liability: €2,000,000 per occurrence
• Activity-Specific Coverage: As required by law or industry standards
• Professional Indemnity: €500,000
• Additional Insured: REQUIRED - MB "Wewander" must be named as Additional Insured

Additional Requirements:

• Proof of instructor certifications (e.g., PADI, ACMG, IFMGA, UIAGM)
• Equipment safety certifications and maintenance records
• Emergency action plan documentation

9.3 Additional Insurance for Specific Activities

(a) Transportation/Vehicle Activities:

• Commercial vehicle insurance with minimum €1,000,000 liability (in addition to public liability)
• Vehicle must pass safety inspection per local requirements
• Valid commercial driver's license

(b) Food-Related Activities:

• Food handler's permits/certifications
• Product liability coverage (minimum €500,000)
• Allergen protocols documented

(c) Water Activities:

• Marine/watercraft liability insurance
• Safety equipment certifications (life jackets, flotation devices)
• Captain's license or equivalent (where required)

(d) Multi-Day/Overnight Tours:

• Minimum €2,000,000 public liability
• Travel insurance provisions (offer or require Travelers to obtain)
• Accommodation liability coverage

9.4 Operators Without Platform-Verified Insurance

Operators who do not carry insurance may list LOW RISK ACTIVITIES ONLY (per Section 9.2(a)) with the following conditions:

(a) Permitted Activities:

Low-risk activities only: walking tours, museum visits, food tastings, cultural experiences without physical activity.

Medium and High Risk Activities REQUIRE insurance (Section 9.2(b) and 9.2(c)).

(b) Commission:

Standard 10% commission applies (same as insured operators).

(c) Disclosure Requirements:

• Activity listings display prominent notice: "⚠️ Operator does not carry platform-verified insurance"
• Warning displayed on listing page and at checkout
• Traveler must explicitly acknowledge notice before booking

(d) Liability:

• Operator bears full liability for all claims arising from Activities
• Operator indemnifies WeWander for any and all claims (Section 15.8)
• WeWander maintains limited platform insurance but this does NOT guarantee coverage for all claims or substitute for Operator's insurance obligations

(e) WeWander's Rights:

WeWander reserves the right to:

• Require insurance for any Activity at any time with 60 days notice
• Suspend or remove listings if safety concerns arise
• Reclassify Activities from Low Risk to Medium/High Risk requiring insurance

9.5 Proof of Insurance Requirements

(a) Upload Requirements:

• Valid insurance certificate uploaded during Account registration
• Certificate must be in English or Lithuanian (or certified translation provided)
• Certificate must clearly show:

- Insured party name (must match Operator registration)

- Coverage type and amounts

- Policy period (effective and expiration dates)

- Additional Insured endorsement (if required)

- Insurer name and contact information

(b) Annual Renewal:

• Operators must upload renewed certificate before expiration
• Automated reminders sent 60, 30, and 14 days before expiration
• Failure to renew: Listings automatically hidden on expiration date

(c) Verification Process:

• WeWander may verify coverage with insurer
• Operators must authorize insurer to confirm coverage if requested
• Verification typically completed within 5-10 business days

9.6 Additional Insured Endorsement

For Medium and High Risk Activities, insurance policy must name:

"MB "Wewander" and its affiliates, directors, officers, employees, and agents"

as Additional Insured parties.

(a) Purpose:

Additional Insured status provides WeWander with coverage under Operator's policy for claims arising from Operator's Activities.

(b) Cost:

Additional Insured endorsement typically adds €100-€300 annually to policy cost (varies by insurer and coverage amount).

(c) Verification:

WeWander may request copy of Additional Insured endorsement page from policy.

9.7 Insurance Lapse Consequences

If insurance expires or is cancelled:

(a) Automatic Actions:

• All affected Activity Listings automatically hidden from Platform
• Existing confirmed Bookings: Operator must honor OR cancel with full refund (does NOT count as cancellation if due to insurance lapse beyond Operator control)
• Payouts may be held pending insurance renewal

(b) Reinstatement:

• Upload valid insurance certificate
• Verification completed (1-3 business days)
• Listings unhidden automatically upon verification

(c) Repeated Lapses:

• Third insurance lapse within 12 months: Account performance review
• May result in mandatory insurance requirement (cannot use uninsured option)

9.8 Platform Insurance

WeWander maintains separate platform liability insurance, including:

• Professional indemnity / Errors & Omissions
• Cyber liability
• General commercial liability

IMPORTANT: WeWander's insurance does NOT:

• Cover Operator's Activities or operations
• Reduce or replace Operator's insurance obligations
• Substitute for Operator's required coverage
• Indemnify Operators for claims

WeWander's insurance protects WeWander only, not Operators.

9.9 Claims Notification

If a claim arises from an Activity:

(a) Operator Obligations:

• Notify WeWander within 24 hours of becoming aware of claim
• Notify Operator's insurance carrier immediately
• Provide WeWander with claim details and insurance claim number
• Cooperate fully with investigation and defense
• Do NOT admit liability or settle without WeWander consent (if WeWander is named party)

(b) WeWander Rights:

• Participate in claim defense
• Retain separate counsel
• Settle claims involving WeWander at WeWander's discretion

10. Quality Standards and Operator Conduct

10.1 Service Delivery Standards

Operators must provide Activities:

(a) As Described:

• Exactly as represented in Listing (itinerary, duration, inclusions)
• Meet or exceed Traveler expectations based on description
• Deliver promised quality level

(b) Professional Manner:

• Courteous, respectful, and friendly demeanor
• Appropriate attire and presentation
• Punctuality and preparedness
• Competent execution of Activity

(c) Safety:

• Appropriate safety equipment provided and used
• Safety briefings conducted where applicable
• Adherence to industry safety standards
• Emergency protocols in place and communicated

(d) Language:

• Conduct tour in advertised languages
• Ensure guide is fluent and understandable in stated languages

(e) Group Size:

• Respect maximum group size stated in Listing
• Maintain quality with actual group size
• Do not overcrowd or combine groups without disclosure

10.2 Legal and Regulatory Compliance

Operators must:

(a) Licenses and Permits:

• Maintain all required tour operator licenses
• Hold necessary activity-specific permits (e.g., park entry permits, commercial use authorization)
• Employ only licensed guides where required by law
• Display licenses if required by regulation

(b) Tax Compliance:

• Register for and pay all applicable business taxes
• Issue receipts or invoices as required by law
• Comply with VAT regulations (EU operators)
• Report income accurately to tax authorities

(c) Labor Laws:

• Comply with employment laws if employing staff
• Pay minimum wage and provide required benefits
• Maintain workers' compensation insurance (if required)
• Do not use child labor or forced labor

(d) Safety Regulations:

• Comply with occupational safety laws
• Meet industry safety standards and certifications
• Conduct required safety inspections
• Maintain safety equipment per regulations

(e) Consumer Protection:

• Comply with Lithuanian and EU consumer protection laws
• Honor statutory consumer rights (e.g., withdrawal rights where applicable)
• Provide required consumer information and disclosures
• Do not engage in unfair or deceptive practices

(f) Environmental Protection:

• Comply with environmental laws and regulations
• Obtain required environmental permits
• Minimize environmental impact
• Follow Leave No Trace principles (outdoor activities)

10.3 Prohibited Conduct

Operators must NOT:

(a) Circumvent Platform:

• Solicit Travelers to book directly outside Platform
• Share payment links or request off-platform payments
• Exchange personal contact information for purpose of circumventing Commission
• Request Travelers to cancel and rebook elsewhere

(b) Discriminate:

• Refuse service based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Exception: Legitimate safety requirements (e.g., age restrictions, physical fitness requirements)

(c) Harass or Pressure:

• Harass Travelers for reviews or ratings
• Offer incentives for positive reviews (cash, discounts, gifts)
• Threaten or coerce Travelers
• Engage in sexual harassment or inappropriate conduct

(d) Misrepresent:

• Provide false or misleading information in Listings
• Use fake or stolen photos
• Claim qualifications, certifications, or affiliations not held
• Post fake reviews or manipulate ratings

(e) Engage in Fraud:

• Create fake Bookings
• Cancel Bookings to favor higher-paying external customers
• Claim exempt cancellation reasons dishonestly
• Fabricate proof documentation

(f) Violate Safety:

• Operate Activities under unsafe conditions
• Use defective or unmaintained equipment
• Exceed safe group sizes
• Operate while impaired (alcohol, drugs)

(g) Solicit Tips Excessively:

• Demand or aggressively solicit tips
• Withhold service or provide inferior service if tip not given
• Exception: Polite mention that tips are appreciated (if customary)

10.4 Review and Rating System

(a) Traveler Reviews:

• Travelers may leave reviews and ratings after completing Activities
• Reviews appear on Operator profile and Activity Listings
• Reviews are public and visible to all Platform users

(b) Review Guidelines:

WeWander moderates reviews for:

• Profanity or offensive language
• Personal information disclosure
• Irrelevant content
• Spam or promotional content
• Violations of law

Substantive reviews (even negative) are NOT removed unless they violate guidelines.

(c) Operator Responses:

• Operators may respond to reviews
• Responses must be professional, factual, and non-confrontational
• Do NOT attack, insult, or threaten reviewers
• Address concerns raised and explain circumstances if applicable

(d) Review Manipulation Prohibition:

Operators must NOT:

• Post fake positive reviews (self-reviews, reviews by family/friends/employees)
• Offer incentives for reviews (discounts, gifts, cash)
• Threaten or pressure Travelers for positive reviews
• Pay for review manipulation services
• Report competing Operators' legitimate reviews as inappropriate

(e) Consequences of Manipulation:

• First offense: Warning and removal of fake reviews
• Second offense: Account suspension (30 days)
• Third offense: Permanent Account termination

10.5 Performance Metrics

WeWander tracks Operator performance on a rolling 90-day basis:

(a) Key Performance Indicators (KPIs):

Acceptable Standards:

• Cancellation Rate: ≤5 per 6-month period (see Section 7)
• Response Rate: ≥90% (Request-to-Book inquiries answered within 24 hours)
• Response Time: ≤24 hours average
• Booking Confirmation Rate: ≥95% (for accepted bookings)
• Average Rating: ≥4.0 stars (out of 5)
• Review Response Rate: ≥50% (Operator responds to reviews)

(b) Performance Impact:

High Performance (exceeds standards):

• Higher search ranking
• Eligibility for "Top Rated" or "Featured" badges
• Promotional opportunities
• Preferential customer support

Low Performance (below standards):

• Lower search ranking
• Loss of Instant Booking eligibility
• Exclusion from promotional campaigns
• Account performance review
• Possible Account suspension or termination

(c) Performance Reviews:

Triggered when:

• Multiple KPIs below acceptable standards for 30+ days
• Significant drop in performance (>20% decline)
• Pattern of Traveler complaints
• Multiple Terms violations

Performance reviews may result in:

• Performance Improvement Plan (30-60 days to improve)
• Temporary Listing suspension
• Account termination (if no improvement)

11. Data Protection and Privacy (GDPR Compliance)

11.1 Roles and Responsibilities

(a) Joint Data Controllers:

WeWander and Operator are independent data controllers who jointly determine the purposes and means of processing Traveler personal data for Activity bookings.

This relationship is governed by GDPR Article 26 (Joint Controllers), NOT Article 28 (Controller to Processor).

(b) Respective Responsibilities:

WeWander Controls:

• Platform user account data
• Booking transaction records
• Payment processing data
• Review and rating content
• Marketing communications (with consent)
• Platform analytics and usage data

Operator Controls:

• Tour delivery communication with Travelers
• Special requests and requirements (dietary, accessibility, medical)
• Post-Activity follow-up and satisfaction surveys
• Activity-specific photography (with Traveler consent)
• Activity-related records and documentation

11.2 Data Shared with Operators

WeWander provides Operator with the following Traveler data for each Booking:

(a) Personal Information:

• Full name
• Email address
• Phone number (if provided by Traveler)

(b) Booking Information:

• Booking Date and time
• Number of participants (adults, children, infants)
• Special requests or requirements
• Language preference

(c) Payment Confirmation:

• Confirmation that payment received (NOT full payment card details)
• Booking payment status (deposit paid, balance due, fully paid)

NOT Shared with Operators:

• Payment card numbers or CVV codes
• Bank account information
• Traveler's full payment transaction history
• Traveler's address (unless specifically required and requested)

11.3 Operator Obligations

(a) Permitted Data Use:

Operators may use Traveler data ONLY for:

• Delivering booked Activity (communication, logistics, safety)
• Fulfilling special requests
• Providing customer service related to Booking
• Complying with legal obligations (e.g., safety incident reporting)

(b) Prohibited Data Use:

Operators must NOT:

• Use Traveler data for marketing without explicit consent
• Share Traveler data with third parties (except as necessary for Activity delivery, e.g., subcontracted guides)
• Retain Traveler data longer than necessary (see Section 11.4)
• Use Traveler data to bypass Platform and solicit direct bookings
• Sell or monetize Traveler data

(c) Data Security:

Operators must implement appropriate technical and organizational security measures:

• Encryption at rest and in transit (HTTPS, encrypted email)
• Access controls (password protection, limited access to authorized personnel only)
• Secure storage (not on unencrypted USB drives, public computers, or unsecured cloud storage)
• Regular security updates (software, devices, systems)
• Staff training on data protection and confidentiality

(d) Subprocessors:

Operators may NOT engage subprocessors (third parties to process Traveler data) without:

• Prior written notification to WeWander
• Ensuring subprocessor complies with GDPR
• Binding subprocessor to equivalent data protection obligations

Examples of subprocessors: Email marketing services, CRM systems, booking management software.

11.4 Data Retention

(a) Operator Retention Limits:

Operators must delete Traveler personal data within 90 days after Booking Date, except:

• Longer retention required by law (e.g., tax records, safety incident documentation)
• Traveler provides explicit consent for longer retention
• Data necessary for legal claims or disputes (retain until resolved)

(b) Secure Deletion:

When deleting data:

• Permanently delete from all systems (computers, phones, cloud storage, backups)
• Shred or securely dispose of paper records
• Ensure data cannot be recovered

(c) WeWander Retention:

WeWander retains booking and transaction data for:

• 7 years (accounting, tax, and legal compliance)
• Longer if required by law or legal hold

11.5 Data Breach Notification

(a) Definition:

Data breach = unauthorized access, disclosure, alteration, or loss of Traveler personal data.

Examples:

• Laptop stolen containing Traveler data
• Email account hacked, exposing Traveler information
• Accidental email to wrong recipient revealing Traveler details
• Database breach or ransomware attack

(b) Operator Notification Obligation:

If Operator discovers or suspects data breach, Operator must notify WeWander within 24 hours by:

• Email to: info@wewander.tours
• Subject line: "DATA BREACH NOTIFICATION - URGENT"
• Include:

- Description of breach

- Data types affected (names, emails, phone numbers, etc.)

- Number of Travelers affected

- Date/time breach discovered

- Steps taken to mitigate breach

(c) WeWander's Response:

• Assess breach severity and regulatory notification requirements
• Notify supervisory authority (State Data Protection Inspectorate of Lithuania) if required (within 72 hours)
• Notify affected Travelers if high risk to rights and freedoms
• Coordinate with Operator on remediation

(d) Operator's Remediation Obligations:

• Contain breach immediately (e.g., change passwords, secure systems)
• Investigate root cause
• Implement corrective measures to prevent recurrence
• Cooperate fully with WeWander and authorities
• Document breach and response for compliance

(e) Liability:

Operator liable for:

• GDPR fines arising from Operator's data breach
• Traveler compensation claims
• WeWander's costs related to breach (investigation, notification, remediation)

11.6 Traveler Rights

Travelers have the following rights under GDPR:

(a) Right of Access:

Request copy of personal data held

(b) Right to Rectification:

Correct inaccurate or incomplete data

(c) Right to Erasure ("Right to be Forgotten"):

Request deletion of data (subject to legal exceptions)

(d) Right to Restrict Processing:

Limit how data is used

(e) Right to Data Portability:

Receive data in machine-readable format

(f) Right to Object:

Object to certain data processing activities

(g) Rights Related to Automated Decision-Making:

Not be subject to solely automated decisions with legal effects

Operator Obligations:

• Honor Traveler rights requests within GDPR timeframes (typically 30 days)
• Coordinate with WeWander if request involves both parties' data
• Verify Traveler identity before fulfilling requests
• Notify WeWander of all Traveler rights requests received

11.7 Cross-Border Data Transfers

(a) Within EU/EEA:

Data transfers between EU/EEA countries permitted without additional safeguards.

(b) Outside EU/EEA:

If Operator transfers Traveler data outside EU/EEA (e.g., to cloud storage provider in USA, to non-EU subprocessor):

Requirements:

• Ensure adequate level of protection (GDPR Art. 45 adequacy decision OR Art. 46 appropriate safeguards)
• Appropriate safeguards include:

- Standard Contractual Clauses (SCCs)

- Binding Corporate Rules

- Certification schemes (e.g., EU-US Data Privacy Framework, if applicable)

• Notify WeWander of cross-border transfers
• Obtain Traveler consent if required

11.8 Data Processing Agreement

Operator's data protection obligations are further detailed in the Data Processing Agreement, which is incorporated by reference and forms part of these Terms.

Operators must read and comply with the DPA.

11.9 Supervisory Authority

The supervisory authority for data protection matters is:

• State Data Protection Inspectorate of the Republic of Lithuania
• Website: https://vdai.lrv.lt
• Travelers may lodge complaints with this authority

12. Audit and Verification Rights

12.1 Audit Scope

WeWander reserves the right to audit Operator Accounts at any time to verify compliance with these Terms.

Audit may include:

• Booking authenticity verification (checking for fake or fraudulent Bookings)
• Cancellation reason validation (verifying exempt reason claims)
• Pricing compliance checks (ensuring price parity, accurate pricing)
• Photo and content ownership verification (checking for copyright infringement)
• Insurance certificate verification
• License and permit verification
• Tax compliance verification (if required by law)

12.2 Audit Triggers

Audits may be triggered by:

• Suspicious activity patterns (unusual Booking patterns, high cancellation rate from same Travelers, etc.)
• Traveler complaints or reports
• Third-party intellectual property complaints
• Regulatory inquiries or legal requirements
• Random compliance spot-checks
• Performance metric anomalies

12.3 Audit Process

(a) Notification:

WeWander notifies Operator of audit and specific concern via email.

(b) Operator Response Window:

Operator has 7 business days to:

• Provide requested documentation or evidence
• Explain circumstances
• Address concerns raised

(c) WeWander Review:

WeWander reviews Operator's submission in good faith and makes determination based on evidence.

(d) Decision Communication:

WeWander communicates decision to Operator with reasoning.

12.4 Burden of Proof

(a) For Fraud or Fake Bookings:

WeWander provides evidence of suspected fraud (e.g., multiple Bookings from same IP address, pattern of cancellations with refunds, suspicious Traveler profiles).

Operator may rebut with evidence (e.g., legitimate explanation, proof Travelers are real and unrelated).

Preponderance of evidence standard applies (more likely than not).

(b) For Copyright/Content Ownership:

Third party provides evidence of ownership (original photos, copyright registration, earlier publication date).

Operator must prove ownership or license to use content (original photo files with metadata, purchase receipt, model release, permission from copyright holder).

(c) For Disputed Matters:

When evidence conflicting or inconclusive, WeWander exercises reasonable judgment. Operator may appeal to senior management.

12.5 Retroactive Adjustments

Upon discovery of violations, WeWander may:

(a) Commission Adjustments:

• Exclude fraudulent or fake Bookings from Commission calculations
• Recalculate Commissions retroactively for up to 24 months
• Invoice Operator for overpaid Commissions
• Withhold future Payouts to offset amounts owed

(b) Refund Corrections:

• Reverse improperly processed refunds
• Charge Operator for refunds issued in error

(c) Penalty Assessment:

• Assess penalties for intentional violations (see Section 12.7)

12.6 Operator Dispute Rights

(a) Dispute Window:

Operators have 5 business days from audit finding notification to dispute results with additional evidence.

(b) Dispute Submission:

• Provide compelling evidence not previously submitted
• Clarify misunderstandings
• Submit via Platform dispute form

(c) Review:

Senior management reviews dispute (not original auditor).

Decision typically within 5-10 business days.

(d) Final Determination:

Absent compelling evidence, WeWander's determination is final and binding.

12.7 Consequences of Violations

(a) Good Faith Errors:

Unintentional, isolated violations:

• Warning issued
• Requirement to correct violation
• No financial penalties (first offense)

(b) Negligent Violations:

Careless or reckless violations (e.g., failure to verify photo ownership, poor record-keeping):

• Formal warning
• Commission adjustment for affected Bookings
• Performance improvement plan

(c) Intentional or Systematic Violations:

Deliberate fraud, repeated violations, or systematic abuse:

• Commission withholding or forfeiture
• Retroactive Commission adjustments (up to 24 months)
• Immediate Account suspension or termination
• Legal action for damages
• Reporting to authorities (if criminal)

Examples:

• Fake Bookings to inflate rankings: Termination + repayment of Commissions
• Stolen photos: Removal + possible legal action by copyright holder
• False exempt cancellation claims: Penalties + potential termination

12.8 Cooperation Obligation

Operators must:

• Respond promptly to audit requests
• Provide truthful and complete information
• Grant access to relevant records (with appropriate privacy safeguards)
• Cooperate in good faith with investigation

Failure to cooperate may be treated as admission of violation.

13. Intellectual Property

13.1 Platform Intellectual Property

All WeWander branding, logos, trademarks, service marks, trade names, domain names, website content, Platform software, technology, algorithms, and designs remain the exclusive property of MB "Wewander" and its licensors.

Operator acquires NO ownership rights to Platform IP.

13.2 Limited License to Operators

WeWander grants Operators a limited, non-exclusive, non-transferable, revocable license to:

(a) Use WeWander Logo:

• Display WeWander logo on Operator website in connection with listed Activities
• Use logo in accordance with WeWander brand standards
• Permitted sizes, placements, and contexts as specified by WeWander

(b) Link to WeWander:

• Link to Operator's WeWander profile from personal or business website
• Use "Book on WeWander" or "As featured on WeWander" in marketing materials

(c) Reference WeWander:

• Mention WeWander in promotional communications
• State "Available for booking on WeWander"
• Reference WeWander in media interviews or press materials (factual statements only)

13.3 License Restrictions

Operators may NOT:

(a) Domain Registration:

• Register domains containing "WeWander" or confusingly similar variations
• Use domains implying official affiliation, partnership, or endorsement
• Register misspellings or typos of "WeWander"

(b) Trademark Use in Advertising:

• Use "WeWander" trademarks in paid search advertising (see Section 8.2(a))
• Bid on "WeWander" keywords or brand terms
• Use "WeWander" in ad copy or display URLs

(c) Brand Modification:

• Modify, alter, or create derivatives of WeWander logos or branding
• Change colors, fonts, proportions, or design elements
• Combine WeWander logo with other brands or elements without WeWander approval

(d) Misrepresentation:

• Imply endorsement, partnership, sponsorship, or affiliation beyond marketplace listing status
• Suggest WeWander operates or co-operates Activities
• Claim WeWander has verified or certified Operator (beyond identity verification)

(e) Post-Termination Use:

• Continue using WeWander branding after Account termination (30-day grace period to remove)

(f) Sublicensing:

• Sublicense or transfer usage rights to third parties

13.4 Operator Content License

By uploading Content (photos, descriptions, videos, graphics) to WeWander, Operator grants WeWander:

(a) License Grant:

A non-exclusive, worldwide, royalty-free, sublicensable, transferable license to:

• Display Content on WeWander Platform (website, mobile apps, APIs)
• Translate Content into other languages (automated or human translation)
• Modify, resize, crop, or reformat Content for Platform optimization and display across devices
• Use Content in marketing materials (newsletters, social media posts, advertisements, promotional campaigns)
• Sublicense Content to WeWander marketing partners and affiliates (e.g., meta-search engines, affiliate partners)
• Create derivative works (e.g., crop photo for thumbnail, overlay text for social media)

(b) License Duration:

While Activity Listed:

License continues in full force while Activity Listing active on Platform.

After Delisting (Operator removes Listing):

License continues for 90 days to allow cached content to expire from Platform and third-party services.

Promotional/Archival Use:

License survives indefinitely for:

• Marketing materials and promotional campaigns featuring Operator's Activity (with Operator credit)
• Historical archives and case studies
• Platform feature demonstrations

Operator Opt-Out:

Operators may request removal from promotional use by emailing info@wewander.tours. WeWander will remove Content from future marketing materials (existing materials may remain in circulation).

13.5 Content Ownership and Warranties

(a) Operator Retains Ownership:

Operator retains full ownership of uploaded Content. License granted to WeWander does not transfer ownership.

(b) Operator Warranties:

By uploading Content, Operator represents and warrants that:

• Operator owns Content OR has obtained all necessary rights, licenses, permissions, and consents to use and license Content
• Content does not infringe copyright, trademark, patent, trade secret, or other intellectual property rights of any third party
• Content does not violate privacy, publicity, or personality rights of any individual
• Operator has obtained model releases from all identifiable individuals in photos/videos
• Operator has obtained property releases for any privately-owned locations or recognizable property in photos/videos
• Content is accurate and not misleading
• Content is not defamatory, obscene, or illegal

(c) Consequences of Breach:

If Operator uploads Content in violation of these warranties:

• WeWander may remove Content immediately
• Operator liable for all claims, damages, and costs arising from infringement
• Operator may be subject to Account suspension or termination
• Operator must indemnify WeWander (see Section 13.6)

13.6 Indemnification for Intellectual Property Claims

Operator agrees to indemnify, defend, and hold harmless WeWander, its affiliates, directors, officers, employees, and agents against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from:

(a) IP Infringement:

• Alleged copyright infringement by Operator Content
• Alleged trademark infringement
• Alleged violation of personality or publicity rights
• Alleged violation of privacy rights

(b) Third-Party Claims:

• Claims by photographers, models, property owners, or other rights holders
• DMCA takedown notices or legal demands

(c) Operator's Breach:

• Breach of warranties in Section 13.5(b)
• Upload of unauthorized, stolen, or infringing Content

Indemnification Process:

1. WeWander notifies Operator of claim

2. Operator assumes defense (or WeWander may defend at Operator's expense)

3. Operator may not settle without WeWander's consent if settlement affects WeWander

4. Operator pays all costs, damages, and settlement amounts

13.7 Traveler Reviews and Content

(a) Review Ownership:

Reviews, ratings, and comments posted by Travelers on WeWander are owned by WeWander, not Operators.

(b) Operator Restrictions:

Operators may NOT:

• Republish Traveler reviews on external websites or marketing materials without WeWander's prior written permission
• Selectively republish only positive reviews (if permitted, must include representative sample)
• Edit, modify, or alter Traveler reviews
• Remove or hide reviews (even negative reviews)
• Use Traveler reviews for commercial purposes without permission

(c) Traveler-Submitted Photos:

Photos uploaded by Travelers during reviews are owned by Travelers. Operators may NOT use Traveler photos without:

• Explicit written consent from Traveler
• Proper attribution/credit
• Compliance with usage terms specified by Traveler

13.8 DMCA and Copyright Complaint Procedures

WeWander complies with EU E-Commerce Directive (2000/31/EC) and implements notice-and-takedown procedures for intellectual property complaints.

(a) Filing a Complaint:

If you believe Content on WeWander infringes your intellectual property rights, submit notice to:

• Email: info@wewander.tours
• Subject: "Copyright Infringement Complaint" or "Trademark Infringement Complaint"

Include:

• Your contact information (name, address, email, phone)
• Description of copyrighted work or trademark claimed to be infringed
• URL of infringing Content on WeWander
• Proof of ownership (copyright registration, original photo files, publication date, etc.)
• Statement of good faith belief that use is unauthorized
• Statement that information provided is accurate
• Your signature (electronic signature acceptable)

(b) WeWander's Response:

• Investigate complaint within 5-10 business days
• May remove Content pending resolution
• Notify Operator of complaint and removal

(c) Operator Counter-Notice:

If Operator believes Content was removed in error, Operator may submit counter-notice:

• Email: info@wewander.tours
• Subject: "Counter-Notice - Copyright Dispute"

Include:

• Your contact information
• Description of removed Content
• Proof of ownership or license to use Content (original files, purchase receipt, license agreement, permission from rights holder)
• Statement of good faith belief that Content was removed in error
• Consent to jurisdiction and legal process
• Your signature

(d) Reinstatement:

If counter-notice is valid and complainant does not file lawsuit within 14 days, WeWander may reinstate Content.

(e) Repeat Infringers:

Operators with repeated copyright infringement complaints (3+ substantiated claims) subject to Account termination.

13.9 Platform Technology and Trade Secrets

Operator acknowledges that WeWander's Platform technology, algorithms, business methods, and processes are confidential and proprietary.

Operator may NOT:

• Reverse engineer, decompile, or disassemble Platform software
• Attempt to discover source code or algorithms
• Copy, replicate, or create derivative works based on Platform technology
• Use Platform to develop competing marketplace or booking platform
• Scrape, data mine, or extract Platform data (except own Operator data via authorized export features)
• Disclose Platform technology or trade secrets to third parties

Violations may result in immediate Account termination and legal action for trade secret misappropriation.

14. Termination

14.1 Term

These Terms commence upon Account registration and continue until terminated by either party.

No minimum commitment period. Either party may terminate at any time in accordance with this Section 14.

14.2 Termination by Operator

(a) Voluntary Termination:

Operator may terminate Account at any time by:

• Logging into Account dashboard
• Navigating to Account Settings > Close Account
• Confirming termination

(b) Notice Period:

30 days written notice required.

During notice period:

• Operator must honor all confirmed Bookings OR cancel with full refund (cancellations during notice period do NOT count toward escalation limits)
• No new Bookings accepted (Listings automatically hidden)
• Operator continues to receive Payouts for completed Bookings

(c) Immediate Termination:

Operator may terminate immediately (without 30-day notice) if:

• No confirmed future Bookings exist
• Operator cancels all future Bookings with full refunds

14.3 Termination by WeWander

(a) Termination With Notice (30 Days):

WeWander may terminate Operator Account for any reason or no reason with 30 days written notice.

(b) Immediate Termination (For Cause):

WeWander may terminate Operator Account immediately (without notice) for:

Material Breach:

• Breach of these Terms that is not cured within 10 days of written notice
• Repeated Terms violations despite warnings

Fraud or Misconduct:

• Fraudulent Bookings or payment manipulation
• Identity fraud or false registration information
• Circumventing Platform to avoid Commission
• Soliciting Travelers for off-platform bookings

Safety Violations:

• Operating unsafe Activities
• Causing serious injury or death to Traveler
• Reckless disregard for safety standards

Excessive Cancellations:

• 5+ non-exempt cancellations in 6-month period (per Section 7.4(a))
• Pattern of unreliable performance

Legal Violations:

• Operating without required licenses or permits
• Violation of laws or regulations
• Court order or regulatory action requiring termination

Prohibited Activities:

• Listing prohibited Activities (per Section 4.6)
• Engaging in discriminatory practices
• Harassment or inappropriate conduct toward Travelers

Insurance Lapse:

• Failure to maintain required insurance (after 30-day cure period)

Payment Default:

• Failure to pay amounts owed to WeWander (refunds, chargebacks, penalties) after 30 days
• Unpaid invoices or outstanding debt

IP Infringement:

• Repeated copyright or trademark violations (3+ substantiated claims)
• Intentional infringement despite warnings

Account Sharing or Multiple Accounts:

• Sharing Account credentials with unauthorized parties
• Maintaining multiple Accounts (except with prior approval)

(c) Suspension Pending Investigation:

WeWander may temporarily suspend Account (hide Listings, prevent new Bookings) while investigating:

• Alleged Terms violations
• Traveler complaints or safety incidents
• Fraud suspicions
• Legal or regulatory inquiries

Suspension typically lasts 7-30 days. Operator notified of reason and expected resolution timeframe.

14.4 Effect of Termination

Upon termination (by either party):

(a) Existing Bookings:

• Operator's Obligation: Operator must honor all confirmed Bookings with Booking Dates after termination date
• Alternative: Operator may cancel with 100% refund to Travelers (does NOT count as cancellation if Account terminated)
• WeWander's Rights: If Operator fails to honor Bookings, WeWander may:

- Withhold all pending Payouts

- Charge Operator for refunds issued to Travelers

- Pursue legal action for breach

(b) Listings Removed:

• All Listings immediately removed from Platform and search results
• No new Bookings accepted
• Activity pages may remain accessible (cached) for 30-90 days but marked "No Longer Available"

(c) Final Payout:

• WeWander processes final Payout for completed Bookings within 30-60 days after termination, minus:

- Outstanding debts or amounts owed to WeWander

- Refunds for cancelled Bookings

- Chargebacks or disputes

- Penalties or fees

(d) Content License:

• Operator's Content license to WeWander (Section 13.4) continues for 90 days for cached content
• WeWander may continue using Content in promotional/archival materials (with Operator credit) unless Operator requests removal

(e) Data Deletion:

• Operator must delete all Traveler personal data within 30 days of termination (per Section 11.4)
• WeWander retains booking and transaction data per legal requirements (7 years)

(f) Confidentiality Survives:

• Confidentiality obligations continue for 5 years post-termination

(g) Liability and Indemnification Survive:

• Operator's indemnification obligations (Section 15) survive termination indefinitely for claims arising during Account period

(h) No Refund of Fees:

• No refund of Commissions paid or other fees (termination does not entitle Operator to retroactive refunds)

14.5 Re-Application After Termination

(a) Voluntary Termination:

Operators who voluntarily terminate may re-apply for new Account after 30 days.

Subject to WeWander's approval. Prior performance considered.

(b) Termination for Cause:

Operators terminated for cause may NOT re-apply without WeWander's prior written consent.

Automatic rejection for:

• Fraud or intentional misconduct
• Safety violations causing serious harm
• Repeated IP infringement
• Legal violations

(c) Ban for Serious Violations:

WeWander may permanently ban Operators from Platform for:

• Fraudulent activity
• Criminal conduct
• Gross safety violations
• Egregious Terms violations

Banned Operators may not create new Accounts under any name or entity.

15. Limitation of Liability and Indemnification

15.1 Platform as Intermediary (Reiteration)

WeWander operates solely as a marketplace platform connecting Travelers with Operators.

WeWander is NOT:

• A tour operator or service provider
• A travel agent or booking agent
• A party to contracts between Travelers and Operators
• A guarantor of Operator performance or Activity quality
• A licensor of tour guides or activity providers

15.2 Operator Sole Responsibility

Operators are solely and exclusively responsible for:

(a) Activity Delivery:

• Quality, safety, and delivery of Activities as described
• Providing services meeting Traveler expectations
• Ensuring Activities match Listing descriptions

(b) Legal Compliance:

• Obtaining and maintaining all necessary licenses, permits, and authorizations
• Complying with all applicable local, national, and EU laws and regulations
• Paying all required taxes and fees
• Meeting tourism, safety, and consumer protection requirements

(c) Insurance:

• Obtaining and maintaining required insurance coverage (per Section 9)
• Ensuring insurance remains valid and current
• Naming WeWander as Additional Insured (where required)

(d) Safety:

• Ensuring Activity safety through appropriate equipment, training, and protocols
• Conducting risk assessments
• Implementing emergency procedures
• Maintaining equipment in safe working condition

(e) Personnel:

• Actions and omissions of Operator's employees, staff, subcontractors, suppliers, and agents
• Ensuring personnel are qualified, trained, and authorized
• Supervising personnel and maintaining quality standards

(f) Accuracy:

• Accuracy and truthfulness of all Listing content, photos, and information
• Updating Listings when Activity details change

15.3 WeWander Liability Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LITHUANIAN AND EU LAW, WEWANDER AND ITS AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS (COLLECTIVELY, "WEWANDER PARTIES") ARE NOT RESPONSIBLE OR LIABLE FOR:

(a) Operator Actions:

• Operator errors, omissions, negligence, or misconduct
• Operator's failure to deliver Activities as described
• Operator's breach of contract with Travelers
• Operator's violation of laws or regulations

(b) Injuries and Damages:

• Personal injury, death, or property damage occurring during Activities
• Medical expenses, lost wages, or other consequential damages resulting from Activities
• Emotional distress or psychological harm

(c) Quality and Suitability:

• Quality, safety, or suitability of Activities
• Whether Activities meet Traveler's expectations or requirements
• Accuracy of Operator's descriptions or representations

(d) Operator Defaults:

• Operator cancellations, no-shows, or schedule changes
• Operator insolvency or financial failure
• Operator's failure to maintain insurance

(e) Force Majeure:

• Natural disasters, pandemics, war, terrorism, or government actions affecting Activities
• Weather conditions preventing Activity delivery
• Infrastructure failures or transportation disruptions

(f) Traveler Conduct:

• Traveler disputes with Operators
• Traveler violations of Activity rules or safety protocols
• Traveler property loss or theft during Activities

(g) Third-Party Services:

• Payment processor failures or errors
• Email delivery failures
• Third-party integrations or APIs
• Internet service or hosting disruptions

(h) Platform Availability:

• Platform downtime for maintenance, updates, or unforeseen technical issues
• Platform errors, bugs, or glitches
• Data loss or corruption (except where caused by WeWander's gross negligence)
• Security breaches or hacking (except where caused by WeWander's gross negligence)

15.4 Maximum Liability Cap

IN NO EVENT SHALL WEWANDER PARTIES' TOTAL AGGREGATE LIABILITY TO OPERATOR FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS, THE PLATFORM, OR OPERATOR'S ACCOUNT EXCEED THE LESSER OF:

(a) Total Commission fees paid by Operator to WeWander in the twelve (12) months immediately preceding the claim, OR

(b) Five Hundred Euros (€500)

This cap applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).

15.5 Excluded Damages

WEWANDER PARTIES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING:

(a) Business Losses:

• Lost profits or revenue
• Lost business opportunities
• Loss of customers or bookings
• Loss of goodwill or reputation
• Business interruption

(b) Data and Information:

• Lost data or information
• Corruption of data
• Cost of data recovery

(c) Substitute Services:

• Cost of obtaining substitute services
• Cost of alternative platforms or systems

(d) Punitive Damages:

• Punitive, exemplary, or multiplied damages
• Statutory damages beyond actual damages

This exclusion applies even if WeWander has been advised of the possibility of such damages.

15.6 Exceptions to Limitation

The liability limitations in Sections 15.3, 15.4, and 15.5 do NOT apply to:

(a) Gross Negligence or Willful Misconduct:

• WeWander's intentional misconduct
• WeWander's gross negligence

(b) Death or Personal Injury:

• Death or personal injury caused directly by WeWander's negligence (not Operator's negligence)

(c) Fraud:

• Fraud or fraudulent misrepresentation by WeWander

(d) Non-Excludable Liabilities:

• Liabilities that cannot be excluded or limited under mandatory Lithuanian law or EU law

15.7 Platform Provided "AS IS"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WeWander disclaims all warranties, including:

(a) Implied Warranties:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Title

(b) Performance Warranties:

• Platform will be uninterrupted, error-free, or secure
• Platform will meet Operator's requirements
• Results obtained from Platform will be accurate or reliable
• Defects will be corrected

(c) Business Warranties:

• Minimum booking volume or revenue
• Specific search ranking or visibility
• Traveler satisfaction
• Operator success

15.8 Operator Indemnification

Operator agrees to indemnify, defend, and hold harmless WeWander Parties from and against any and all third-party claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees, expert witness fees, court costs, and settlement amounts) arising from or related to:

(a) Activity Delivery:

• Operator's provision of Activities, including injuries, damages, or losses suffered by Travelers or third parties during Activities
• Operator's negligence, misconduct, or violations in operating Activities

(b) Terms Breach:

• Operator's breach of these Terms
• Operator's violation of any representations, warranties, or obligations in these Terms

(c) Legal Violations:

• Operator's violation of laws, regulations, or third-party rights
• Operator's failure to obtain or maintain required licenses, permits, or insurance
• Operator's infringement of intellectual property rights (per Section 13.6)

(d) Content:

• Inaccurate, misleading, or fraudulent information in Operator's Listings
• Operator-uploaded Content (copyright infringement, defamation, privacy violations, etc.)

(e) Personnel:

• Actions or omissions of Operator's employees, contractors, subcontractors, or agents

(f) Data Protection:

• Operator's violation of GDPR or data protection obligations (per Section 11)
• Data breaches caused by Operator's security failures

15.9 Indemnification Process

(a) Notice:

WeWander will notify Operator promptly of any claim subject to indemnification.

(b) Defense:

Operator may assume defense of claim with counsel of Operator's choice (subject to WeWander's approval, not to be unreasonably withheld).

Alternatively, WeWander may assume defense at Operator's expense if:

• Operator fails to assume defense within 10 days
• Claim poses significant risk to WeWander
• Operator's chosen counsel unacceptable to WeWander

(c) Cooperation:

Operator must cooperate fully with WeWander in defense of claim, including:

• Providing information and documentation
• Making personnel available for depositions or testimony
• Assisting with investigation and discovery

(d) Settlement:

Operator may not settle claim without WeWander's prior written consent if settlement:

• Admits liability on behalf of WeWander
• Requires WeWander to take or refrain from any action
• Imposes obligations on WeWander
• Does not fully release WeWander from all liability

(e) Payment:

Operator must pay all:

• Defense costs (attorneys' fees, expert fees, court costs)
• Settlement amounts
• Judgments or damages awarded against WeWander
• WeWander's internal costs related to claim

15.10 Survival

Operator's indemnification obligations under this Section 15 survive termination of these Terms indefinitely for claims arising from Activities or conduct during Account period.

15.11 Acknowledgment

By accepting these Terms, Operator acknowledges and agrees that:

(a) Risk Allocation:

• Operator bears primary legal and financial responsibility for Activity operations
• Platform fees (10% Commission) reflect WeWander's limited intermediary role, not full risk assumption or quality guarantee

(b) Insurance Imperative:

• Operator must maintain appropriate insurance coverage to protect against risks
• WeWander's liability limitations make Operator's insurance essential

(c) Independent Investigation:

• Travelers are responsible for independently verifying Operator credentials, reviews, and suitability
• WeWander does not guarantee Operator qualifications or Activity quality

(d) Voluntary Acceptance:

• Operator voluntarily accepts these liability limitations as material terms
• Operator would not be permitted to use Platform without these limitations

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal legal proceedings, parties agree to attempt good-faith informal resolution.

(a) Notice of Dispute:

Party asserting dispute must send written notice to other party:

• To WeWander: info@wewander.tours
• To Operator: Email address on file in Account
• Subject: "DISPUTE NOTICE - [brief description]"

Notice must include:

• Description of dispute
• Basis for claim
• Proposed resolution
• Contact information

(b) Negotiation Period:

Parties will negotiate in good faith for 30 days from dispute notice.

(c) Escalation:

If unresolved after 30 days, either party may escalate to mediation or litigation per Sections 16.2-16.4.

16.2 Mediation (Optional)

(a) Voluntary Mediation:

Parties may agree to non-binding mediation before pursuing litigation.

(b) Mediator Selection:

• Parties jointly select neutral mediator
• If cannot agree: Each party nominates one mediator, nominated mediators select third mediator

(c) Mediation Costs:

• Mediator fees and administrative costs split 50/50 between parties
• Each party bears own attorneys' fees

(d) Mediation Location:

• Vilnius, Lithuania (in-person or video conference)

(e) Confidentiality:

Mediation communications confidential and inadmissible in subsequent proceedings (except as required by law).

(f) Non-Binding:

Mediation is non-binding. Either party may terminate and proceed to litigation at any time.

16.3 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to conflicts of law principles.

EU Law Application:

As WeWander operates within the European Union, these Terms are also subject to applicable EU directives and regulations, including:

• Regulation (EU) 2016/679 (GDPR)
• Directive 2011/83/EU (Consumer Rights Directive)
• Directive (EU) 2015/2302 (Package Travel Directive) - where applicable
• Directive 2000/31/EC (E-Commerce Directive)
• Directive 93/13/EEC (Unfair Terms in Consumer Contracts Directive)

Where EU law conflicts with Lithuanian law, EU law prevails.

16.4 Jurisdiction and Venue

(a) Exclusive Jurisdiction:

Any disputes, claims, or legal actions arising from or relating to these Terms, the Platform, or Operator's Account shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania.

(b) Consent to Jurisdiction:

Operator irrevocably consents to jurisdiction in Vilnius, Lithuania and waives any objection to venue or inconvenient forum.

(c) Exception for Cross-Border Consumer Disputes:

For disputes involving Travelers (consumers) from other EU countries, EU Online Dispute Resolution (ODR) platform may be used:

• ODR Platform: https://ec.europa.eu/consumers/odr
• Facilitates dispute resolution between businesses and consumers across EU

However, Operator disputes with WeWander (B2B disputes) NOT subject to ODR; must proceed under Section 16.4(a).

16.5 Language

Dispute resolution proceedings (mediation, arbitration, litigation) shall be conducted in English.

If translation required, each party bears cost of its own translation services.

16.6 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR AGREES TO BRING CLAIMS AGAINST WEWANDER ONLY IN OPERATOR'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION.

(a) No Class Actions:

Operator waives right to participate in class action lawsuits against WeWander.

(b) No Consolidation:

Operator waives right to have dispute consolidated with disputes of other Operators.

(c) No Representative Actions:

Operator may not act as representative or private attorney general on behalf of other Operators.

(d) Severability:

If class action waiver found unenforceable, remainder of arbitration/dispute resolution provisions remain enforceable.

16.7 Statute of Limitations

Any claim or action arising from these Terms must be commenced within ONE (1) YEAR from the date the cause of action arose.

After one year, claim is barred and may not be asserted.

Exception: Claims for indemnification may be asserted within applicable statutory period for underlying third-party claim.

16.8 Injunctive Relief

Notwithstanding Section 16.1 (informal resolution requirement), either party may seek immediate injunctive or equitable relief in court if:

• Irreparable harm will result from delay
• Provisional measures necessary to preserve rights or evidence
• Emergency relief required

Examples:

• WeWander seeks injunction to prevent Operator from misusing trademarks
• Operator seeks emergency relief to prevent wrongful Account termination before important bookings

17. General Provisions

17.1 Independent Contractors

(a) Relationship:

Operator is an independent contractor, NOT an employee, agent, partner, joint venturer, or franchisee of WeWander.

(b) No Employment Rights:

Operator not entitled to:

• Employee benefits (health insurance, retirement, paid leave)
• Workers' compensation
• Unemployment insurance
• Employment protections under labor law

(c) Tax and Benefits Responsibility:

Operator solely responsible for:

• Paying income tax, self-employment tax, and business taxes
• Obtaining health insurance and benefits
• Registering as self-employed or business entity
• Making social security or pension contributions (if required)

(d) Control and Independence:

• Operator controls manner and means of providing Activities
• Operator sets own schedule and determines how to conduct Activities
• WeWander does not supervise day-to-day operations
• Operator may work with other platforms or clients

(e) No Authority:

Operator has NO authority to:

• Bind WeWander to contracts or commitments
• Make representations on behalf of WeWander
• Incur debts or obligations in WeWander's name
• Act as WeWander's agent

17.2 Assignment

(a) Operator Assignment Prohibited:

Operator may NOT assign, transfer, delegate, or sublicense these Terms or Account without WeWander's prior written consent.

Prohibited assignments include:

• Selling or transferring Account to another individual or entity
• Allowing another person to operate Account
• Merging or transferring business and including Account

(b) Attempted Assignment Void:

Any attempted assignment without consent is void and constitutes material breach.

(c) WeWander Assignment Permitted:

WeWander may assign these Terms without Operator consent to:

• Affiliate, subsidiary, or parent company
• Successor entity in merger, acquisition, or asset sale
• Third party acquiring all or substantially all of WeWander's business

(d) Assignment Notice:

WeWander will notify Operators of assignment. These Terms remain binding on Operator after assignment.

17.3 Entire Agreement

(a) Complete Agreement:

These Terms, together with all incorporated documents, constitute the entire agreement between Operator and WeWander regarding the subject matter.

(b) Supersedes Prior Agreements:

These Terms supersede all prior or contemporaneous agreements, understandings, negotiations, discussions, proposals, and representations, whether oral or written.

(c) No Oral Modifications:

No oral statements or agreements modify these Terms. Modifications must be in writing per Section 17.9.

(d) Incorporated Documents:

The following documents are incorporated by reference and form part of these Terms:

• Data Processing Agreement (GDPR Compliance)
• Activity Quality Standards
• Safety and Ethical Standards
• Prohibited Activities

17.4 Severability

(a) Invalid Provisions:

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be:

• Modified to the minimum extent necessary to make it enforceable, OR
• If modification not possible, severed from these Terms

(b) Remainder Continues:

The invalidity of one provision does not affect the validity or enforceability of remaining provisions, which continue in full force and effect.

(c) Substitute Provision:

If a provision is severed, parties agree to negotiate in good faith to replace it with a valid, enforceable provision reflecting the original intent as closely as possible.

17.5 Waiver

(a) No Implied Waiver:

Failure by WeWander to enforce any provision of these Terms, or to exercise any right or remedy, does NOT constitute waiver of that provision, right, or remedy.

(b) Continuing Obligations:

Waiver of breach does not waive subsequent breaches. All obligations continue unless expressly waived in writing.

(c) Written Waiver Required:

Waivers must be in writing and signed by authorized WeWander representative to be effective.

(d) No Custom or Practice:

No course of dealing, custom, or practice modifies these Terms unless agreed in writing.

17.6 Force Majeure

(a) Excused Performance:

Neither party shall be liable for failure or delay in performance due to causes beyond its reasonable control, including:

Natural Events:

• Earthquakes, hurricanes, floods, fires, tsunamis
• Pandemics, epidemics, public health emergencies
• Extreme weather events

Human Events:

• War, armed conflict, invasion, terrorism
• Civil unrest, riots, insurrection
• Government actions, laws, regulations, orders, or embargoes
• Labor disputes, strikes, lockouts (not involving party's own employees)

Infrastructure Failures:

• Telecommunications or internet service outages (not caused by party's failure to pay)
• Power outages or utility failures
• Transportation disruptions

Cyber Events:

• Cyberattacks, hacking, DDoS attacks (despite reasonable security measures)

(b) Notice Required:

Party claiming force majeure must:

• Notify other party promptly (within 5 business days of event)
• Describe event and expected duration
• Provide reasonable updates

(c) Mitigation:

Party claiming force majeure must use reasonable efforts to:

• Minimize impact of event
• Resume performance as soon as practicable
• Implement workarounds or alternative solutions

(d) Obligations Suspended:

Performance obligations suspended during force majeure event. Timeframes extended by duration of event.

(e) Termination for Prolonged Force Majeure:

If force majeure event continues for more than 60 days, either party may terminate these Terms upon written notice without liability.

17.7 Notices

(a) Notice Methods:

All notices under these Terms must be in writing and sent to:

To WeWander:

• Email: info@wewander.tours (for legal notices)
• Email: info@wewander.tours (for general inquiries)
• Mail: MB "Wewander", Kalvarijų g. 149-52, LT-08352, Vilnius, Lithuania

To Operator:

• Email: Primary email address on file in Account
• Platform: In-app notification via Account dashboard

(b) Effective Date:

Notices effective:

• Email: Upon sending (if during business hours) OR next business day (if sent outside business hours)
• Mail: 5 business days after posting
• Platform notification: Upon posting to Account dashboard

(c) Operator Responsibility:

Operator must:

• Monitor email account regularly
• Check Account dashboard for Platform notifications
• Update email address if it changes

WeWander not responsible for notices sent to outdated email address on file.

17.8 Amendments to Terms

(a) Right to Amend:

WeWander reserves the right to modify, amend, or update these Terms at any time.

(b) Notice of Changes:

• Material Changes: 30 days advance notice via email and Platform notification
• Minor Changes: Notice via Platform notification and posting updated Terms (effective immediately)

Material changes include:

• Commission rate increases
• Liability limitation changes
• Termination rights changes
• New restrictions on Operator activities

(c) Acceptance of Changes:

• Material Changes: Require explicit acceptance (click "I Accept" upon next Account login)
• Minor Changes: Deemed accepted by continued use of Platform after posting

(d) Rejection of Changes:

If Operator does not accept material changes, Operator may terminate Account per Section 14.2 without penalty.

(e) Terms Version:

Current Terms version and effective date displayed at top of document. Operators encouraged to review periodically.

17.9 Language and Translation

(a) Official Language:

The official language of these Terms is English.

(b) Russian Translation:

Russian translation provided for Operator convenience.

(c) Conflict:

In the event of conflict or inconsistency between English and Russian versions, the English version controls and prevails.

(d) Interpretation:

These Terms interpreted in accordance with English language meanings and Lithuanian legal standards.

17.10 Headings

Section headings, titles, and captions are for convenience and reference only. They do NOT:

• Limit or affect the meaning of provisions
• Constitute part of these Terms for interpretation purposes
• Create substantive rights or obligations

17.11 Counterparts and Electronic Signatures

(a) Electronic Acceptance:

These Terms may be accepted electronically by clicking "I Accept" or registering an Account.

(b) Electronic Signatures Valid:

Electronic signatures, clickwrap acceptance, and digital consents are valid and enforceable under Lithuanian law and EU eIDAS Regulation (Regulation (EU) No 910/2014).

(c) Multiple Counterparts:

These Terms may be executed in counterparts (e.g., separate signature pages), each constituting an original, all together constituting one agreement.

17.12 Third-Party Beneficiaries

These Terms are for the benefit of WeWander and Operator only. No third party (including Travelers, subcontractors, or other parties) has any right to enforce or benefit from these Terms.

Exception: WeWander affiliates, directors, officers, employees, and agents are third-party beneficiaries of Operator's indemnification obligations (Section 15.8).

17.13 Survival

The following provisions survive termination of these Terms:

• Section 5 (Payout obligations and calculations)
• Section 11 (Data Protection - deletion obligations and confidentiality)
• Section 12 (Audit Rights - for period audited)
• Section 13 (Intellectual Property - Content license and IP indemnification)
• Section 14.4 (Effect of Termination)
• Section 15 (Limitation of Liability and Indemnification)
• Section 16 (Dispute Resolution)
• Section 17 (General Provisions - as applicable)

17.14 No Joint Venture or Partnership

Nothing in these Terms creates or shall be deemed to create a partnership, joint venture, agency, franchise, sales representative, or employment relationship between WeWander and Operator.

17.15 Cumulative Remedies

Rights and remedies under these Terms are cumulative and in addition to (not in lieu of) any other rights or remedies available at law or in equity.

17.16 Publicity and Press Releases

Neither party may issue press releases or public statements regarding these Terms or the relationship between parties without other party's prior written consent.

Exception: Operator may reference listing on WeWander in factual manner (e.g., "Available for booking on WeWander").

17.17 Contact Information

For questions about these Terms:

• Email: info@wewander.tours

For general support:

• Email: info@wewander.tours
• Platform: Help Center (via Account dashboard)

For data protection inquiries (GDPR):

• Email: info@wewander.tours
• Supervisory Authority: State Data Protection Inspectorate of Lithuania (https://vdai.lrv.lt)

18. Acceptance of Terms

By clicking "I Accept," registering an Account, or listing an Activity on the WeWander Platform, you acknowledge that:

1. You have read, understood, and agree to be bound by these Operator Terms and Conditions in their entirety.

2. You have read and agree to the incorporated documents:

• Data Processing Agreement
• Activity Quality Standards
• Safety and Ethical Standards
• Prohibited Activities

3. You understand that these Terms constitute a binding legal contract between you and MB "Wewander".

4. You represent that you have the legal authority to enter into this agreement.

5. You acknowledge that WeWander operates as a marketplace intermediary and is not responsible for Activity delivery or quality.

6. You understand your obligations regarding insurance, safety, legal compliance, data protection, and all other provisions of these Terms.

7. You consent to electronic communications and notifications from WeWander regarding your Account.

Data Processing Agreement

Between WeWander UAB and Tour Operator
Under GDPR Article 26 (Joint Controllers)

1. Purpose and Scope

1.1 Joint Controller Relationship

This Data Processing Agreement ("DPA") is incorporated into the WeWander Operator Terms and Conditions ("Main Terms") and governs the processing of personal data where WeWander UAB ("WeWander") and the Tour Operator ("Operator") act as Joint Controllers under Article 26 of the GDPR.

Joint Controller Determination:

• WeWander and Operator jointly determine the purposes and means of processing Traveler personal data in connection with tour bookings
• Both parties are independently responsible for GDPR compliance within their respective domains
• This DPA defines respective responsibilities, contact points, and data subject rights handling

1.2 Categories of Data Processed

Personal Data Shared Between WeWander and Operator:

(a) Traveler Booking Data:

• Name, email address, phone number
• Nationality, age (if required for tour)
• Special requests or accessibility needs (if provided)
• Booking confirmation number
• Payment confirmation status (not payment card details)

(b) Booking Transaction Data:

• Booking date and time
• Tour date, time, location
• Number of participants
• Total booking value
• Booking status (confirmed, cancelled, completed)

(c) Communication Data:

• Messages exchanged between Traveler and Operator via Platform messaging
• Booking confirmations, reminders, updates

Exclusions (Not Shared with Operator):

• Payment card details (processed exclusively by payment processors)
• WeWander Account passwords
• Internal Platform analytics data

1.3 Data Subjects

• Primary: Travelers who book tours through the WeWander Platform
• Secondary: Operator employees or representatives who create Accounts (see Section 4)

1.4 Processing Purposes

(a) Primary Purpose:
Enable Operator to deliver booked tours to Travelers, including:

• Confirming bookings and sending pre-tour information
• Communicating with Travelers about tour logistics
• Managing tour capacity and participant lists
• Handling cancellations and refunds
• Responding to customer service inquiries

(b) Secondary Purposes:

• Compliance with legal obligations (tax, anti-money laundering)
• Fraud prevention and dispute resolution
• Quality assurance and safety compliance

2. Respective Responsibilities

2.1 WeWander's Responsibilities as Joint Controller

(a) Platform Data Collection:

• Collect Traveler data via booking forms with transparent privacy notices
• Maintain Privacy Policy describing data processing practices
• Implement technical and organizational measures to secure Platform databases
• Process payments via PCI-DSS compliant payment processors (not sharing card data with Operator)

(b) Data Provision to Operator:

• Provide Operator with Traveler booking data necessary for tour delivery (Section 1.2)
• Ensure data transmitted to Operator is accurate and up-to-date
• Notify Operator of any Traveler data corrections or deletions

(c) Traveler Privacy Notices:

• Inform Travelers in Privacy Policy that their data will be shared with Operators for tour delivery
• Include clear consent mechanisms for data sharing
• Provide Travelers with links to Operator privacy policies (where available)

(d) Data Security:

• Encrypt data in transit (TLS 1.2+) and at rest (AES-256)
• Implement access controls limiting WeWander staff access to data on need-to-know basis
• Conduct regular security audits and vulnerability assessments
• Notify Operator of any data breaches affecting shared data within 24 hours

(e) Data Retention:

• Retain booking data for 7 years (Lithuanian tax law requirement)
• Delete or anonymize Traveler data upon request (see Section 3.3)
• Notify Operator when Traveler data is deleted from Platform

2.2 Operator's Responsibilities as Joint Controller

(a) Lawful Processing:

• Process Traveler data only for purposes described in Section 1.4
• Not use Traveler data for marketing or unrelated purposes without explicit Traveler consent
• Comply with GDPR principles (lawfulness, fairness, transparency, data minimization, accuracy, storage limitation, integrity, confidentiality)

(b) Privacy Notice:

• Maintain a Privacy Policy (or Data Protection Notice) on Operator's own website (if applicable)
• If Operator does not have separate privacy policy, WeWander's Privacy Policy covers shared processing (Operator acknowledges this by accepting these Terms)

(c) Data Security:

• Implement appropriate technical and organizational measures to protect Traveler data:
  • Minimum Required: Password-protected devices, secure email, physical document security
  • Recommended: Encryption, access controls, regular software updates, staff training
• Not share Traveler data with unauthorized third parties
• Immediately notify WeWander of any data breach involving Traveler data (within 24 hours)

(d) Data Retention:

• Retain Traveler data only as long as necessary for tour delivery and legal compliance
• Delete Traveler data within 90 days after tour completion unless:
  • Legal obligation requires longer retention (e.g., tax records: 7 years)
  • Traveler has explicitly consented to longer retention (e.g., for repeat bookings)
• Securely delete data (permanent deletion, not just archiving)

(e) Third-Party Processors:
If Operator uses third-party service providers (e.g., calendar sync, CRM tools) that process Traveler data:

• Operator remains fully responsible for third party's GDPR compliance
• Operator must ensure third party has adequate data protection safeguards
• Operator must have written contract with third party (Article 28 controller-processor agreement)

(f) Staff Training:

• Ensure staff handling Traveler data understand basic GDPR obligations
• Implement confidentiality obligations for staff with access to Traveler data

2.3 Prohibited Uses of Data

Operator Must Not:

• Use Traveler data to contact Travelers for marketing unrelated to booked tour
• Sell, rent, or license Traveler data to third parties
• Use Traveler data to circumvent Platform (e.g., re-booking same Traveler outside Platform)
• Combine Traveler data with other datasets for profiling or automated decision-making
• Transfer Traveler data outside EU/EEA without appropriate safeguards (Article 44-50)

3. Data Subject Rights

3.1 Allocation of Responsibility

General Principle:
The party that receives a data subject request (DSR) is responsible for responding, but must coordinate with the other party if request affects shared data.

3.2 WeWander-Led Responses

WeWander will handle the following requests:

(a) Access Requests (Article 15):

• Traveler requests copy of all data held about them
• WeWander provides: Account data, booking history, Platform activity
• WeWander notifies Operator if Traveler specifically requests data held by Operator

(b) Rectification (Article 16):

• Traveler requests correction of inaccurate data
• WeWander updates Platform records and notifies Operator within 2 business days

(c) Erasure/"Right to be Forgotten" (Article 17):

• Traveler requests deletion of data
• WeWander deletes Platform data and notifies Operator within 2 business days
• Operator must delete Traveler data within 14 days unless legal obligation requires retention

(d) Restriction of Processing (Article 18):

• Traveler requests temporary restriction on data use
• WeWander restricts Platform processing and notifies Operator
• Operator must comply with restriction

(e) Data Portability (Article 20):

• Traveler requests data export in machine-readable format
• WeWander provides export and notifies Operator if Traveler also wants Operator-held data

3.3 Operator-Led Responses

Operator will handle the following requests:

(a) Objection to Processing (Article 21):

• Traveler objects to specific use of data (e.g., post-tour follow-up emails)
• Operator must cease that processing unless compelling legitimate grounds exist
• Operator notifies WeWander of objection if it affects Platform functionality

(b) Operator-Specific Requests:

• Requests about Operator's own privacy practices
• Requests to unsubscribe from Operator marketing (if any)

3.4 Response Timelines

• Initial Response: Within 1 month of receiving request (Article 12(3))
• Complex Requests: May extend by 2 additional months with explanation to data subject
• Operator Assistance: If WeWander requests Operator assistance with DSR, Operator must respond within 7 business days

3.5 DSR Request Forwarding

If either party receives a DSR that should be handled by the other:

• Forward request within 2 business days
• Notify data subject of forwarding
• Provide contact details of correct party

3.6 Contact Point for Data Subjects

Travelers should submit data subject requests to:

• Email: privacy@wewander.tours
• WeWander will coordinate with Operator as needed

Supervisory Authority:

• State Data Protection Inspectorate of Lithuania (https://vdai.lrv.lt)

4. Operator Employee Data

4.1 Scope

When Operator creates an Account on WeWander Platform, Operator provides personal data of Operator's employees or representatives ("Operator Users").

4.2 WeWander as Sole Controller

For Operator User data (name, email, Account activity), WeWander is the sole controller:

• WeWander determines purposes and means of processing (Platform access, communications)
• Operator is the data subject (or employer of data subjects)
• WeWander's Privacy Policy applies

4.3 Operator Consent

By registering Operator Users, Operator represents that:

• Operator has obtained necessary consents from Operator Users
• Operator Users are aware their data will be processed by WeWander for Platform operations
• Operator will inform Operator Users of their rights under GDPR

5. Data Security

5.1 Technical and Organizational Measures

WeWander's Measures:

• Encryption: TLS 1.2+ in transit, AES-256 at rest
• Access Control: Role-based access, multi-factor authentication for admin accounts
• Monitoring: Automated intrusion detection, activity logging
• Backups: Daily encrypted backups with 30-day retention
• Incident Response: Security incident response plan with <24-hour breach notification

Operator's Minimum Required Measures:

• Device Security: Password/PIN protection on devices accessing Traveler data
• Email Security: Secure email provider (not plaintext unencrypted email)
• Physical Security: Secure storage for any printed Traveler data
• Access Limitation: Only authorized staff access Traveler data
• Confidentiality: Staff bound by confidentiality obligations

Operator's Recommended Measures:

• Full-disk encryption on devices
• Two-factor authentication on accounts with Traveler data
• Regular software updates and antivirus protection
• Staff GDPR training (e.g., free online courses)
• Incident response plan

5.2 Data Breach Notification

Operator Obligations:

If Operator experiences data breach involving Traveler data:

(a) Immediate Notification to WeWander:

• Deadline: Within 24 hours of becoming aware of breach
• Method: Email to security@wewander.tours with "DATA BREACH" in subject line
• Information Required:
  • Nature of breach (e.g., lost laptop, email hack, unauthorized access)
  • Categories and approximate number of affected Travelers
  • Likely consequences and risks to Travelers
  • Measures taken or proposed to mitigate breach

(b) WeWander Coordination:

• WeWander will assess whether breach must be reported to supervisory authority (within 72 hours under Article 33)
• WeWander will determine whether affected Travelers must be notified (Article 34)
• Operator must cooperate with investigation and remediation

(c) Regulatory Reporting:

• If breach meets Article 33/34 thresholds, WeWander will handle supervisory authority and Traveler notifications
• Operator must provide all requested information for regulatory filings

Penalties for Non-Compliance:

• Failure to report breach within 24 hours: Up to €10,000 fine (Main Terms Section 10.6)
• Breach caused by Operator negligence: Full indemnification liability (Main Terms Section 15.8)

5.3 Sub-Processors

WeWander's Sub-Processors:

WeWander uses the following sub-processors (all EU-based or with Standard Contractual Clauses):

• Supabase (Database Hosting): EU region, GDPR-compliant
• Stripe (Payment Processing): PCI-DSS Level 1 certified
• Email Service Provider: Resend
• Cloud Infrastructure: Supabase (EU region)

WeWander will notify Operator of changes to sub-processors via email to Account email address. Operator may object within 30 days if new sub-processor raises GDPR concerns.

Operator's Sub-Processors:

Operator must notify WeWander of any sub-processors handling Traveler data:

• Email list of sub-processors to legal@wewander.tours within 30 days of these Terms acceptance
• Notify WeWander of new sub-processors before engagement
• Ensure all sub-processors have Article 28 agreements in place

6. International Data Transfers

6.1 Default: EU/EEA Processing

Both parties agree to process Traveler data within the EU/EEA unless:

• Traveler is located outside EU/EEA (data originates outside EU)
• Transfer is necessary for tour delivery (e.g., tour in non-EU country)
• Appropriate safeguards are in place (Section 6.2)

6.2 Permitted Transfers Outside EU/EEA

Operator may transfer Traveler data outside EU/EEA only if:

(a) Adequacy Decision (Article 45):

• Destination country has EU Commission adequacy decision (e.g., UK, Switzerland, Japan)

OR

(b) Standard Contractual Clauses (Article 46):

• Operator implements EU Standard Contractual Clauses (SCCs) with data recipient
• Operator conducts Transfer Impact Assessment (TIA) if recipient in country with government surveillance concerns

OR

(c) Derogations (Article 49):

• Transfer necessary for performance of contract with Traveler (e.g., delivering tour in USA)
• Traveler has explicitly consented to transfer
• Transfer necessary for establishment, exercise, or defense of legal claims

Prohibited Transfers:

• Ad-hoc transfers to non-adequate countries without safeguards
• Transfers for Operator's convenience (e.g., using non-EU CRM when EU option available)

Notification Requirement:
Operator must notify WeWander within 14 days of any non-EU data transfers, including:

• Destination country
• Legal basis for transfer (adequacy, SCCs, derogation)
• Copy of SCCs if applicable

7. Data Retention and Deletion

7.1 Retention Periods

WeWander Retention:

• Booking Data: 7 years from tour date (Lithuanian tax law)
• Account Data: Until Account deletion + 30 days
• Platform Activity Logs: 12 months
• Payment Records: 7 years (tax law)

Operator Retention:

• Tour Delivery Data: Delete within 90 days after tour completion
• Tax Records: Retain for period required by Operator's local tax law (typically 5-10 years)
• Legal Claims: Retain if necessary for active legal proceedings

7.2 Deletion Obligations

(a) Routine Deletion:

• Operator must implement automated or manual process to delete Traveler data after 90-day post-tour window
• Deletion must be permanent (not just archiving or soft-delete)

(b) Data Subject Erasure Requests:

• When WeWander notifies Operator of Traveler erasure request, Operator must delete data within 14 days
• Operator may retain data if legal obligation requires (e.g., tax records), but must restrict processing to compliance-only use

(c) Termination of Main Terms:

• Upon termination, Operator must delete all Traveler data within 30 days unless legal retention applies
• Operator must certify deletion in writing if requested by WeWander

7.3 Proof of Deletion

WeWander may request proof of deletion during audits (Main Terms Section 12). Operator must be able to demonstrate:

• Deletion schedule and procedures
• Logs or records showing data was deleted
• Staff training on deletion protocols

8. Audits and Compliance Verification

8.1 WeWander Audit Rights

WeWander may audit Operator's data protection practices under Main Terms Section 12:

• Frequency: Up to once per year (or after data breach)
• Scope: Data security measures, retention practices, sub-processor agreements
• Notice: 14 days' advance notice (or immediate if breach suspected)

8.2 Operator Cooperation

Operator must:

• Provide access to relevant records, policies, and documentation
• Allow interviews with staff handling Traveler data
• Respond to audit findings within 30 days
• Implement corrective measures for identified deficiencies within 60 days

8.3 Audit Costs

• Routine Audits: Operator bears own costs (staff time)
• Breach-Triggered Audits: Operator pays WeWander's reasonable audit costs if breach was caused by Operator negligence

9. Liability and Indemnification

9.1 Joint and Several Liability

Under GDPR Article 82:

• WeWander and Operator are jointly and severally liable to data subjects for damages caused by GDPR violations
• If one party pays compensation to data subject, that party may claim back contribution from other party based on fault allocation

9.2 Internal Allocation of Liability

Between WeWander and Operator:

(a) WeWander Liable:

• Breaches caused by WeWander's Platform security failures
• WeWander's failure to notify Operator of data corrections/deletions
• WeWander's sub-processor breaches

(b) Operator Liable:

• Breaches caused by Operator's data security failures
• Unauthorized use of Traveler data by Operator
• Operator's failure to notify data breaches
• Operator's sub-processor breaches
• Operator's failure to delete data as required

9.3 Indemnification

Main Terms Section 15.8 applies. In summary:

• Operator indemnifies WeWander for GDPR fines/penalties caused by Operator's violations
• Operator indemnifies WeWander for third-party claims arising from Operator's data misuse

Caps:

• General data protection breaches: €100,000 per incident
• No cap for willful misconduct or fraud

10. Term and Termination

10.1 Term

This DPA remains in effect for as long as Operator processes Traveler data obtained via WeWander Platform.

10.2 Effect of Main Terms Termination

If Main Terms are terminated:

• Operator must delete all Traveler data within 30 days (subject to Section 7.2(c))
• Operator must certify deletion if requested
• Sections 9 (Liability) and 7.2(c) (Legal Retention) survive termination

10.3 Data Return

Upon WeWander's request, Operator must return or securely destroy:

• Copies of Traveler data
• Documentation containing Traveler personal data

11. Amendments

11.1 GDPR Law Changes

If GDPR is amended or replaced, or if Lithuanian data protection laws change:

• WeWander may update this DPA by providing 30 days' notice via email
• Updated DPA will be posted on WeWander website
• Continued use of Platform after 30-day notice period constitutes acceptance

11.2 Regulatory Guidance

WeWander may update this DPA to reflect guidance from:

• European Data Protection Board (EDPB)
• State Data Protection Inspectorate of Lithuania
• Court of Justice of the European Union (CJEU)

11.3 Material Changes

Material changes (e.g., significant expansion of data sharing) require Operator's affirmative consent.

12. Contact and Cooperation

12.1 Data Protection Contacts

WeWander:

• Email: privacy@wewander.tours
• Responsible for coordinating DSRs, breach notifications, and compliance inquiries

Operator:

• Email: the email address registered to the Operator's Account
• Operator must respond to WeWander data protection inquiries within 7 business days

12.2 Supervisory Authority Inquiries

If either party receives inquiry from supervisory authority regarding shared processing:

• Notify other party within 2 business days
• Cooperate in preparing responses
• Not make statements binding on other party without prior consent

12.3 Dispute Resolution

Disputes regarding this DPA are governed by Main Terms Section 16 (Dispute Resolution).

13. Acknowledgment

By accepting the Main Terms, Operator acknowledges that:

1. Operator has read and understood this Data Processing Agreement.
2. Operator agrees to act as Joint Controller with WeWander under GDPR Article 26.
3. Operator will implement appropriate technical and organizational measures to protect Traveler data.
4. Operator will comply with data retention, deletion, and breach notification obligations.
5. Operator understands that failure to comply with this DPA may result in:
   • Suspension or termination of Account (Main Terms Section 14)
   • Financial penalties (Main Terms Section 10.6)
   • GDPR fines from supervisory authority (up to €20 million or 4% of annual turnover)
   • Liability for damages to data subjects (Article 82)
6. Operator will immediately notify WeWander at privacy@wewander.tours if Operator has questions or becomes unable to comply with this DPA.

Activity Quality Standards

Minimum Standards for Tour Listings on WeWander Platform

1. Purpose and Scope

1.1 Overview

This document defines minimum quality standards that all Activities listed on WeWander Platform must meet. These standards ensure:

• Consistent, professional presentation across all tours
• Transparent and accurate information for Travelers
• Positive booking experience that reflects well on both Operator and WeWander
• Compliance with consumer protection laws

1.2 Enforcement

• All Activities are subject to automated and manual quality review before activation
• WeWander may suspend or reject listings that fail to meet these standards (Main Terms Section 10.5)
• Repeated quality violations may result in Account warnings or termination (Main Terms Section 14)

1.3 Improvement Support

• WeWander provides listing optimization tips and examples in Help Center
• Operators may request listing review assistance via support@wewander.tours
• Quality standards are guidelines for success, not punitive measures

2. Activity Title and Description

2.1 Activity Title Requirements

Format:

• Length: 10-80 characters (optimal: 40-60 characters)
• Language: Clear, grammatically correct English and/or Russian
• Content: Descriptive, specific, and engaging

Required Elements:

• Primary activity type (e.g., "Food Tour," "Hiking," "Museum Visit")
• Key differentiator or location (e.g., "Sunset," "Old Town," "Local Markets")

Examples of Good Titles:

• ✅ "Vilnius Old Town Food & History Walking Tour"
• ✅ "Trakai Castle Half-Day Trip with Local Guide"
• ✅ "Traditional Lithuanian Cooking Class in Kaunas"

Examples of Poor Titles:

• ❌ "Tour" (too vague)
• ❌ "BEST TOUR IN VILNIUS!!!" (excessive caps, clickbait)
• ❌ "See the city and learn about culture and history and food" (too long, rambling)

Prohibited in Titles:

• All-caps words (except acronyms like "UNESCO")
• Emoji or special characters (except &, -, /)
• Pricing information (e.g., "Only €20!")
• Superlatives without justification ("World's Best Tour")

2.2 Activity Description Requirements

Length:

• Minimum: 200 words
• Recommended: 300-600 words
• Maximum: 1,500 words

Required Sections:

(a) Overview (2-3 sentences):

• What is this tour about?
• Who is it for?
• What makes it unique?

Example:

"Join a local chef for a hands-on cooking class in a traditional Lithuanian farmhouse. Perfect for food lovers and families, this 4-hour experience teaches you to make cepelinai (potato dumplings), beet soup, and rye bread from scratch. You'll enjoy your creations together while learning about Lithuanian culinary history."

(b) Detailed Itinerary or Activity Flow:

• Step-by-step breakdown of what Travelers will do
• Approximate timing for each segment
• Key sights, stops, or activities

Example:

10:00 AM: Meet at Town Hall Square. Introduction to Vilnius history.
10:30 AM: Walk to Cathedral Square, exploring narrow cobblestone streets.
11:00 AM: Visit Gediminas Tower (entrance included). Panoramic city views.
12:00 PM: Stop at local café for traditional kibinai pastry tasting (included).
12:30 PM: End at Gates of Dawn. Q&A and recommendations for rest of day.

(c) What's Included:

• Entrance fees, meals, drinks, equipment, transportation
• Be specific (e.g., "Light lunch: sandwich, fruit, water" not just "Lunch")

(d) What's NOT Included (if applicable):

• Personal expenses, tips, optional add-ons
• Items Travelers should bring (e.g., "Hiking boots," "Sunscreen")

(e) Meeting Point and Logistics:

• Exact meeting location (address or landmark)
• How to recognize guide (e.g., "Look for guide with red umbrella")
• Transportation to/from meeting point (if provided)

(f) Important Notes:

• Fitness level required (e.g., "Moderate fitness: 2 hours walking on uneven terrain")
• Accessibility (e.g., "Wheelchair accessible" or "Not suitable for wheelchairs")
• Age restrictions (e.g., "Minimum age 12")
• Weather contingencies (e.g., "Tour runs rain or shine. Bring umbrella.")

Tone and Style:

• ✅ Engaging, conversational, but professional
• ✅ Focus on Traveler experience ("You will...", "We'll explore...")
• ❌ Avoid excessive marketing hype or sales language
• ❌ Avoid personal opinions disguised as facts ("This is the most beautiful church in Europe" → "This 16th-century church is known for its Gothic architecture")

2.3 Language Quality

Grammar and Spelling:

• Descriptions must be free of major grammar or spelling errors
• Minor errors acceptable for non-native speakers, but must be understandable
• WeWander may suggest edits for clarity

Translations:

• If Activity is offered in multiple languages, provide description in each language
• Translations must be accurate (not machine-translated without review)
• If only one language available, clearly state in "Languages Offered" field

3. Photography and Visual Content

3.1 Photo Requirements

Minimum Required Photos:

• Main Hero Photo: 1 high-quality image (featured in search results)
• Gallery Photos: Minimum 4 additional photos (total 5 photos)

Recommended:

• 8-12 photos showing variety of tour aspects
• Mix of wide shots (location), medium shots (activities), close-ups (details)

3.2 Photo Quality Standards

Technical Requirements:

• Resolution: Minimum 1920x1080 pixels (Full HD)
• Aspect Ratio: 16:9 or 4:3 (no extreme crops)
• File Format: JPEG, PNG, or WebP
• File Size: Maximum 5MB per photo (Platform auto-compresses)

Visual Quality:

• ✅ Clear, well-lit, in-focus images
• ✅ Colors should be natural and accurate (no over-saturation)
• ✅ Properly framed and composed
• ❌ No blurry, pixelated, or dark images
• ❌ No excessive filters or heavy editing
• ❌ No watermarks or logos (except small, subtle branding)

3.3 Photo Content Guidelines

What to Show:

• Actual tour locations and activities (not stock photos of unrelated places)
• Real participants enjoying the tour (if faces visible, must have photo release)
• Tour guide or host (builds trust and connection)
• Key highlights mentioned in description
• Unique aspects that differentiate your tour

Examples of Good Photos:

• ✅ Group of Travelers cooking in kitchen with chef
• ✅ Scenic view from hiking trail on your tour
• ✅ Close-up of traditional dish served on tour
• ✅ Guide explaining historical site to group

Examples of Poor Photos:

• ❌ Generic stock photo of Vilnius not from your actual tour
• ❌ Blurry selfie taken in low light
• ❌ Photo with watermark from another tour company
• ❌ Unrelated image (e.g., sunset photo on a cooking class listing)

3.4 Prohibited Photo Content

Absolutely Not Allowed:

• Copyrighted images used without permission
• Photos featuring minors without parental consent
• Misleading photos (showing locations not actually visited)
• Offensive, violent, or sexually explicit content
• Photos violating third-party privacy rights

Penalties:

• First violation: Warning and requirement to replace photos within 7 days
• Repeat violations: Listing suspension or Account termination

4. Pricing and Availability

4.1 Pricing Transparency

Clear Pricing Display:

• Base price must be clearly stated per person or per group
• If pricing varies by group size, show pricing table or range
• All mandatory fees must be included in displayed price
• Optional add-ons may be shown separately

Example (Group Tour):

€45 per person
(Minimum 4 participants, maximum 12)
Includes: Entrance fees, lunch, guide

Example (Private Tour):

€180 for up to 4 people
€30 for each additional person (max 8 total)
Includes: Private guide, hotel pickup, entrance fees

4.2 Dynamic Pricing and Discounts

Permitted:

• Seasonal pricing (e.g., higher in summer)
• Early-bird discounts (e.g., "Book 30 days in advance: 10% off")
• Group discounts (e.g., "Groups of 6+: 15% off")
• Last-minute discounts (Operator's discretion)

Requirements:

• Discounts must be applied consistently (not discriminatory)
• Original price must be genuine (no fake "discounts" from inflated base price)
• Terms of discount clearly stated

Prohibited:

• Bait-and-switch pricing (showing low price, adding mandatory fees at checkout)
• Discriminatory pricing based on nationality, race, gender, etc.

4.3 Availability Accuracy

Calendar Management:

• Operators must maintain up-to-date availability calendar
• Block dates when tour is unavailable (holidays, sold out, personal time off)
• Update availability within 24 hours of receiving booking (auto-confirmed bookings update automatically)

Request-Only Mode:

• If tour operates on request-only basis, clearly state: "This tour runs by request. Operator will confirm availability within 24-48 hours."
• Respond to requests within 48 hours (Main Terms Section 8.2)

Penalties for Inaccurate Availability:

• If Operator accepts booking but later cancels due to unavailability: Counts toward operator cancellation limits (Main Terms Section 7.4)
• If pattern of false availability: Listing suspension or Account termination

5. Booking Terms and Policies

5.1 Cancellation Policy Display

Requirement:

• Every Activity must have clearly stated cancellation policy
• Choose from Platform presets (Flexible, Moderate, Strict, Non-Refundable) or create custom policy
• Policy must be visible on Activity page before booking

Policy Clarity:

• Use plain language (e.g., "Free cancellation up to 24 hours before tour starts")
• State refund percentages and deadlines
• Explain what happens if Traveler is late or no-show

Reference: See Main Terms Section 7 and Cancellation Policy Presets in Platform settings.

5.2 Minimum and Maximum Participants

Group Tours:

• If tour has minimum participants requirement, clearly state in description
• Example: "This tour requires minimum 4 participants. If minimum not met, we'll contact you 48 hours before tour with option to reschedule or receive full refund."

Private Tours:

• State maximum group size (e.g., "Private tour for up to 6 people")
• Clarify pricing for exceeding base group size

5.3 Age and Physical Requirements

Age Restrictions:

• Clearly state minimum age (e.g., "Ages 12+")
• If children allowed, specify if child pricing available
• If family-friendly, mention in description

Fitness/Accessibility:

• Honestly describe physical requirements (e.g., "Moderate fitness required: 3 hours walking, some stairs")
• State if wheelchair accessible, if mobility aids accommodated, etc.
• If tour is NOT accessible, state clearly (e.g., "Not suitable for wheelchairs due to cobblestone streets and stairs")

Examples:

• ✅ "Suitable for all fitness levels. Mostly flat terrain, frequent stops."
• ✅ "Challenging hike: 6km uphill, steep and rocky in sections. Good fitness required."
• ❌ "Easy tour" (vague - easy for whom?)

6. Customer Communication

6.1 Pre-Tour Communication

Confirmation and Details:

• Send booking confirmation within 24 hours (auto-sent by Platform, but Operator may add personal note)
• Send pre-tour details 48 hours before tour:
  • Final meeting point and time
  • What to bring (clothing, gear, documents)
  • Emergency contact number
  • Weather contingency plan

Response Times:

• Respond to Traveler messages within 24 hours on business days
• If Traveler asks urgent question day-of-tour, respond ASAP (within 2 hours if possible)

6.2 Day-of-Tour Communication

Meeting Protocol:

• Arrive at meeting point 10 minutes early
• Be easily identifiable (sign, branded clothing, description in pre-tour email)
• Wait at least 15 minutes past start time for late Travelers
• If Traveler no-shows without notice, document and notify WeWander

No-Show Policy:

• If Traveler doesn't arrive and doesn't respond to calls/messages, tour may proceed
• No-show Travelers forfeit tour per cancellation policy
• Operator must attempt to contact Traveler (call, text, email) before declaring no-show

6.3 Post-Tour Communication

Review Requests:

• Operators may politely request review after tour
• ✅ "We'd love to hear about your experience! Please consider leaving a review on WeWander."
• ❌ Do NOT offer incentives for positive reviews (e.g., "Leave 5-star review, get 10% off next tour")
• ❌ Do NOT pressure or harass Travelers for reviews

Follow-Up:

• Sending thank-you email or photo album is encouraged
• Sending marketing for future tours is allowed ONLY if Traveler opted in
• See Exhibit A (Data Protection) for rules on Traveler data use

7. Professional Conduct

7.1 Guide Qualifications

Minimum Standards:

• Guides must be knowledgeable about tour subject matter
• Guides must speak advertised languages fluently
• Guides must be friendly, punctual, and professional

Certifications (if applicable):

• If tour requires certification (e.g., diving, rock climbing), guide must hold valid certification
• Upload copy of certification to Account (renewed before expiration)

Training:

• Guides should be trained in:
  • Customer service and conflict resolution
  • Basic first aid (recommended, required for adventure tours)
  • Safety protocols (Exhibit C)

7.2 Presentation and Behavior

Appearance:

• Guides should be clean, well-groomed, and appropriately dressed for activity
• Branded clothing recommended but not required

Behavior:

• Professional, respectful, inclusive toward all Travelers regardless of nationality, age, gender, religion, etc.
• No tolerance for discrimination, harassment, or inappropriate conduct
• No alcohol or drugs during tours (alcohol tasting tours excepted)

Prohibited Conduct:

• Making offensive jokes or political rants
• Pressuring Travelers to tip or buy products
• Engaging in romantic/sexual advances toward Travelers
• Using tour as platform for personal agenda (religious proselytizing, political activism)

Penalties:

• Conduct complaints will be investigated (Main Terms Section 10.4)
• Serious violations result in immediate suspension or Account termination

8. Health, Safety, and Accessibility

8.1 Safety Information

Hazard Disclosure:

• Clearly disclose any inherent risks (e.g., "Swimming in open water," "Wildlife encounters," "High altitudes")
• Provide safety guidelines in pre-tour communication
• Ensure Travelers sign waivers if required by insurance or local law

Emergency Preparedness:

• Carry first aid kit on all tours
• Have emergency contact plan (nearest hospital, emergency services number)
• Guide must have working mobile phone

Reference: See Exhibit C (Safety and Ethical Standards) for detailed requirements.

8.2 Accessibility Accommodations

Disclosure:

• Honestly describe accessibility limitations
• If tour can accommodate wheelchairs, mobility aids, visual/hearing impairments, state clearly
• If tour cannot accommodate specific needs, state clearly (better to be honest than have Traveler arrive and be unable to participate)

Reasonable Accommodations:

• If Traveler requests accommodation (e.g., "I have hearing impairment, can guide use microphone?"), make reasonable effort to accommodate
• If accommodation not possible, offer alternative or full refund

9. Food, Beverage, and Dietary Requirements

9.1 Food Safety

If Tour Includes Food:

• Food must be prepared in clean, safe environment
• Comply with local health and food safety regulations
• Disclose allergen information (common allergens: nuts, dairy, gluten, shellfish)

Alcohol Service:

• Comply with local alcohol laws (minimum age, licensing)
• Do not serve alcohol to visibly intoxicated individuals
• Encourage responsible consumption

9.2 Dietary Accommodations

Disclosure:

• Ask Travelers about dietary restrictions during booking (Platform prompts this)
• Make reasonable effort to accommodate:
  • Vegetarian / Vegan
  • Gluten-free / Dairy-free
  • Religious restrictions (halal, kosher)
  • Allergies

Limitations:

• If specific restriction cannot be accommodated, inform Traveler in advance and offer alternative or refund

10. Content Accuracy and Updates

10.1 Ongoing Accuracy

Operator Responsibility:

• Activity descriptions, photos, pricing, and policies must remain accurate
• Update listing within 7 days if material changes occur:
  • Change in itinerary
  • Change in inclusions (e.g., entrance fee no longer included)
  • Change in meeting point
  • Change in duration

Penalties for Inaccuracy:

• If Travelers arrive expecting something not delivered (e.g., "Lunch included" but no lunch provided):
  • Operator must provide refund or compensation
  • Counts as quality violation
  • Pattern of inaccuracy → Account suspension

10.2 Seasonal or Temporary Changes

Permitted:

• Seasonal variations (e.g., "Summer: hiking in mountains. Winter: snowshoeing.")
• Temporary closures (e.g., "Cathedral undergoing renovation until June 2026. Tour visits alternative site.")

Requirements:

• Clearly state seasonal variations in description
• Notify Travelers if tour differs from listing at time of booking

11. Reviews and Ratings

11.1 Review Display

• All Traveler reviews are displayed publicly on Activity page
• Operators may respond to reviews (encouraged)
• WeWander does not remove negative reviews unless they violate review guidelines (profanity, personal attacks, false statements)

11.2 Responding to Reviews

Best Practices:

• Thank Travelers for positive reviews
• For negative reviews, respond professionally:
  • Acknowledge concern
  • Apologize if appropriate
  • Explain what steps taken to improve
  • Offer resolution if complaint valid

Prohibited:

• Arguing with Travelers
• Personal attacks or insults
• Revealing Traveler's personal information
• Fake reviews (writing reviews for own tour, paying for reviews)

Example (Good Response to Negative Review):

"Thank you for your feedback. We're sorry the tour didn't meet your expectations regarding pacing. We've adjusted our itinerary to allow more time at each stop. We hope you'll consider joining us again in the future."

Example (Bad Response):

"This review is unfair! You were late and complained the whole time. We won't accept customers like you again."

12. Quality Improvement Program

12.1 Quality Monitoring

WeWander monitors Activity quality via:

• Automated Checks: Photo resolution, description length, missing required fields
• Traveler Feedback: Reviews, ratings, complaints
• Manual Review: Random spot-checks of listings

12.2 Quality Scores and Incentives

Performance Metrics:

• Star Rating: Average of Traveler reviews (1-5 stars)
• Response Rate: % of messages answered within 24 hours
• Cancellation Rate: % of tours cancelled by Operator
• Acceptance Rate: % of date requests accepted (for request-only tours)

Quality Tiers:

• Standard Operator: Meets minimum standards
• Verified Operator: 4.5+ stars, <5% cancellation rate, 90%+ response rate (badge on profile)
• Premier Operator: 4.8+ stars, <2% cancellation rate, 95%+ response rate, 50+ completed tours (priority in search results)

12.3 Quality Improvement Plans

If Operator Falls Below Standards:

• Star rating < 3.5: Warning email with improvement suggestions
• Cancellation rate > 10%: Temporary listing suspension, coaching on availability management
• Repeated quality violations: Account review, possible termination (Main Terms Section 14)

Support:

• WeWander offers free resources (Help Center guides, webinars, email support)
• Operators may request one-on-one consultation for listing improvement

13. Compliance and Audits

13.1 WeWander Audit Rights

WeWander may audit Activity compliance with these standards:

• Review photos, descriptions, pricing accuracy
• Send "mystery shopper" Travelers to assess tour quality
• Request documentation (insurance, licenses, certifications)

Cooperation Required:
Operators must respond to audit requests within 14 days (Main Terms Section 12).

13.2 Traveler Complaints

If WeWander receives complaint about Activity quality:

• WeWander will notify Operator and request explanation within 7 days
• Operator may provide evidence (photos, witness statements, etc.)
• WeWander will make final determination on whether violation occurred

Remedies:

• First minor violation: Warning
• Second violation or serious violation: €50-€500 fine (Main Terms Section 10.6)
• Pattern of violations: Account suspension or termination

14. Amendments

14.1 Updates to Standards

WeWander may update these Quality Standards:

• Minor updates: Effective immediately with email notification
• Major updates: 30 days' notice, opportunity to review and provide feedback

14.2 Continuous Improvement

WeWander welcomes Operator feedback on these standards:

• Email suggestions to feedback@wewander.tours
• Participate in Operator surveys and focus groups

15. Acknowledgment

By accepting the Main Terms, Operator acknowledges that:

1. Operator has read and understood these Activity Quality Standards.
2. Operator will ensure all Activities meet or exceed minimum standards.
3. Operator will update listings promptly if information changes.
4. Operator understands that quality violations may result in warnings, fines, listing suspension, or Account termination.
5. Operator will prioritize Traveler experience and honest, accurate representation of Activities.

Safety and Ethical Standards

Mandatory Safety and Ethics Requirements for WeWander Operators

1. Purpose and Scope

1.1 Overview

This document establishes mandatory safety and ethical standards for all Activities on WeWander Platform. These requirements:

• Protect Traveler health, safety, and wellbeing
• Ensure ethical treatment of people, animals, and environment
• Maintain WeWander's reputation as responsible tourism platform
• Comply with EU and Lithuanian safety regulations

1.2 Zero-Tolerance Violations

The following violations result in immediate Account termination with no warning:

• Causing serious injury or death due to gross negligence
• Human trafficking, sexual exploitation, or child endangerment
• Animal cruelty or abuse
• Operating illegal activities disguised as tours
• Fraud or intentional deception putting Travelers at risk

1.3 Operator's Duty of Care

Operators have affirmative duty to:

• Assess and mitigate foreseeable risks
• Warn Travelers of inherent hazards
• Maintain equipment, facilities, and vehicles in safe condition
• Employ qualified staff with appropriate training
• Carry required insurance (Main Terms Section 9)
• Comply with all applicable laws and regulations

Negligence Standard:
Operators are liable for harm caused by failure to exercise reasonable care expected of professional tour operator in similar circumstances.

2. Risk Assessment and Management

2.1 Written Risk Assessment (Required for All Tours)

Requirement:
Operators must complete written risk assessment for each Activity, identifying:

• Potential hazards (environmental, physical, health-related)
• Likelihood and severity of harm
• Mitigation measures and emergency protocols
• Residual risks Travelers must accept

Risk Assessment Template:
WeWander provides free template in Help Center. Operators may use own format if it covers required elements.

Frequency:

• Initial assessment before listing Activity
• Annual review and update
• Immediate update if incident occurs or conditions change (e.g., new route, different venue)

Document Retention:

• Keep risk assessments for 7 years
• Provide to WeWander upon request (audit, incident investigation)

2.2 Risk Categories

Low-Risk Activities:

• Walking tours in urban areas
• Museum or gallery visits
• Food tastings or cooking classes
• Cultural workshops (crafts, dance, music)

Mitigation: Basic safety briefing, first aid kit, emergency contact plan.

Medium-Risk Activities:

• Hiking or nature walks on established trails
• Cycling tours on paved roads or bike paths
• Water activities (kayaking, paddleboarding in calm waters)
• Food tours involving alcohol tasting
• Activities with children or elderly

Mitigation: Detailed safety briefing, equipment checks, trained guides, emergency action plan, participant fitness screening.

High-Risk Activities:

• Adventure sports (rock climbing, rappelling, paragliding, bungee jumping)
• Water sports (scuba diving, white-water rafting, surfing)
• Winter sports (skiing, snowboarding, ice climbing)
• Activities in remote wilderness areas
• Activities involving motorized vehicles (ATVs, jet skis)
• Multi-day expeditions

Mitigation: Certified guides, safety equipment inspections, emergency rescue plan, medical personnel on standby (if applicable), higher insurance coverage (€1M-€2M), participant medical screening.

2.3 Pre-Tour Safety Briefing

Required for All Tours:

• Explain potential hazards and how to avoid them
• Demonstrate proper use of equipment
• Establish communication signals (e.g., whistle blasts, hand signals)
• Identify emergency exits, assembly points, or safe zones
• Provide emergency contact numbers
• Answer Traveler questions

Duration:

• Low-risk: 5 minutes
• Medium-risk: 10-15 minutes
• High-risk: 15-30 minutes + equipment training

Documentation:
For high-risk activities, have Travelers sign acknowledgment of safety briefing and assumption of risk waiver.

3. Equipment and Facilities

3.1 Equipment Safety Standards

All Equipment Must:

• Comply with EU safety standards (CE marking where applicable)
• Be appropriate for intended use and participant size/weight
• Be regularly inspected and maintained per manufacturer guidelines
• Be replaced when worn, damaged, or expired

Examples:

• Helmets, harnesses, life jackets must be certified and within expiration date
• Bicycles must have working brakes, lights (if used after dark), proper tire inflation
• Cooking equipment must meet food safety standards
• Vehicles must pass annual safety inspections

Inspection Logs:

• Keep written records of equipment inspections (date, inspector, condition, repairs)
• High-risk equipment (climbing gear, diving tanks): Inspect before EACH use
• Medium-risk equipment (bicycles, kayaks): Inspect weekly or before each tour
• Low-risk equipment (cooking utensils, audio guides): Inspect monthly

3.2 Personal Protective Equipment (PPE)

Operator Must Provide:

• Safety equipment appropriate for activity (helmets, life jackets, harnesses, gloves, etc.)
• PPE must be offered in range of sizes (children to adults)
• PPE must be clean and sanitized between uses

Traveler Responsibility:

• Travelers must wear provided PPE when required
• Operators may refuse participation if Traveler refuses to use safety equipment

3.3 Facility Safety

If Tour Uses Fixed Facility (e.g., cooking studio, boat, indoor venue):

• Facility must comply with local building codes and safety regulations
• Fire exits clearly marked and unobstructed
• Fire extinguishers and smoke detectors installed and functional
• Adequate lighting and ventilation
• Accessible emergency exits
• First aid kit on premises

Inspections:

• Annual fire safety inspection (if required by local law)
• Document compliance and provide certificates to WeWander upon request

4. Guide Qualifications and Training

4.1 Minimum Guide Qualifications

All Guides Must:

• Be at least 18 years old (21+ for activities involving alcohol or high-risk sports)
• Speak advertised tour languages fluently
• Have knowledge of tour subject matter (history, culture, activity technique)
• Have completed Operator's internal safety training

Background Checks (Recommended, Required for Tours with Children):

• Criminal background check (no violent crimes, sexual offenses, fraud)
• Clean driving record (if tour involves driving)

4.2 Activity-Specific Certifications

Required Certifications:

Certification Uploads:

• Upload scanned copies to WeWander Account
• Renew certifications before expiration (auto-reminders sent 60 days prior)
• Failure to maintain valid certification → Activity suspension

4.3 First Aid Training

Required:

• All Guides: Basic First Aid & CPR certification (16-hour course minimum)
• High-Risk Activities: Wilderness First Aid (40-hour course) or Wilderness First Responder (80-hour course)

Renewal:

• First Aid/CPR: Every 2 years
• Wilderness certifications: Every 3 years

Accepted Providers:

• Red Cross, Red Crescent
• Wilderness Medical Associates, NOLS Wilderness Medicine
• National healthcare training organizations

4.4 Ongoing Training

Recommended Annual Training:

• Customer service and conflict de-escalation
• Cultural sensitivity and anti-discrimination
• Emergency response drills (simulate injury, lost participant, weather emergency)
• Equipment updates (new gear, technique improvements)

5. Emergency Preparedness

5.1 Emergency Action Plan (EAP)

Required for All Tours:

Written Emergency Action Plan must include:

(a) Emergency Contact Information:

• Local emergency services (ambulance, police, fire)
• Nearest hospital with 24-hour emergency room (name, address, phone, GPS coordinates)
• Operator emergency contact (reachable 24/7 during tour)
• WeWander emergency hotline (if established)

(b) Communication Plan:

• How guide will communicate with emergency services (mobile phone, satellite phone, radio)
• How guide will alert other staff or participants
• What information to provide to emergency dispatcher (location, nature of emergency, number of people)

(c) Evacuation Procedures:

• How to evacuate injured person from tour location
• Assembly points for group in case of separation
• Shelter-in-place procedures (if applicable, e.g., severe weather)

(d) Scenario-Specific Protocols:

• Medical emergency (injury, illness, allergic reaction)
• Lost participant (separation from group)
• Severe weather (lightning, storm, extreme heat/cold)
• Equipment failure (vehicle breakdown, gear malfunction)
• Security threat (crime, political unrest, wildlife encounter)

EAP Accessibility:

• Guides must carry EAP on all tours (physical copy or digital on phone)
• Staff must be trained on EAP (annual refresher)

5.2 First Aid Kits

Minimum Contents:

• Adhesive bandages (various sizes)
• Sterile gauze pads and adhesive tape
• Antiseptic wipes and antibiotic ointment
• Scissors and tweezers
• Disposable gloves (nitrile, multiple pairs)
• CPR face shield
• Elastic bandage (for sprains)
• Pain reliever (ibuprofen, acetaminophen)
• Antihistamine (for allergic reactions)
• Emergency blanket
• Whistle

High-Risk Activities Add:

• Splint materials
• Pressure bandages (for severe bleeding)
• EpiPen (if participants have known allergies)
• Tourniquet (for extreme bleeding)
• Emergency oxygen (for diving, high altitude)

Maintenance:

• Check kit monthly for expired items
• Replenish used supplies immediately after each tour

5.3 Incident Reporting

Immediate Reporting to WeWander (within 24 hours):

• Any injury requiring medical treatment beyond basic first aid
• Any near-miss incident that could have caused serious injury
• Any Traveler complaint related to safety
• Any equipment failure with potential safety impact
• Any emergency services involvement (ambulance, police, fire)

Incident Report Must Include:

• Date, time, location of incident
• Names of involved parties (Traveler, guide, witnesses)
• Description of what happened
• Actions taken (first aid, evacuation, medical treatment)
• Root cause analysis (what could have prevented incident)
• Corrective measures implemented

Email to: safety@wewander.tours (subject line: "INCIDENT REPORT - [Activity Name]")

Penalties for Non-Reporting:

• Failure to report serious incident: €1,000-€5,000 fine
• Pattern of unreported incidents: Account termination

6. Health and Medical Considerations

6.1 Pre-Tour Health Screening

Recommended for Medium-Risk Activities:

• Ask participants if they have medical conditions that could be affected by activity (heart disease, asthma, epilepsy, pregnancy, recent surgery)
• Provide questionnaire during booking process

Required for High-Risk Activities:

• Medical questionnaire (provided by WeWander template or Operator's own)
• Participants must disclose conditions and confirm fitness for activity
• Operator may refuse participation if risk too high (full refund provided)

Confidentiality:

• Medical information is sensitive personal data (GDPR Special Category, Article 9)
• Process only with explicit consent
• Store securely and delete after tour (unless needed for incident investigation)

6.2 Medications and Allergies

Guide Must Ask:

• "Does anyone have allergies we should know about?" (food, bee stings, medications)
• "Is anyone carrying EpiPen or other emergency medication?"

If Traveler Discloses:

• Note location of medication (in Traveler's backpack, guide carries it)
• Ensure guide knows how to use (basic EpiPen training recommended)
• Adjust tour if necessary (avoid allergens, stay near medical facilities)

6.3 Fitness and Age Requirements

Honest Assessment:

• Describe physical demands accurately in listing (Exhibit B)
• Examples: "6km uphill hike, 400m elevation gain, 3 hours"
• Recommend age ranges based on difficulty

Children:

• If tour accepts children, ensure safety measures appropriate for youngest age (e.g., smaller helmets, closer supervision)
• Consider requiring adult accompaniment (e.g., "Children under 12 must be with adult")

Pregnancy:

• High-risk activities should exclude pregnant participants (diving, paragliding, horseback riding)
• Medium-risk: Advise pregnant participants to consult doctor before booking

7. Environmental Responsibility

7.1 Leave No Trace Principles

All Tours Must:

• Minimize environmental impact (stay on trails, don't litter, don't disturb wildlife)
• Educate Travelers on responsible behavior
• Carry out all trash (including Traveler waste)
• Respect protected areas and follow local regulations (national parks, nature reserves)

Prohibited:

• Removing plants, rocks, or artifacts from natural or cultural sites
• Feeding wildlife or approaching animals (unless controlled, ethical wildlife tour)
• Damaging coral reefs, archaeological sites, or fragile ecosystems
• Off-trail hiking in protected areas

7.2 Sustainable Practices

Encouraged:

• Use reusable water bottles instead of single-use plastic
• Partner with local, sustainable suppliers (food, accommodations)
• Minimize vehicle emissions (walking tours, public transport, electric vehicles)
• Support conservation efforts (donate portion of proceeds, participate in clean-up days)

Carbon Offset (Optional but Encouraged):

• Calculate tour carbon footprint (transportation, meals, accommodations)
• Offer Travelers option to offset via verified carbon credits
• WeWander may provide carbon offset integration in future

8. Cultural Sensitivity and Ethics

8.1 Respectful Tourism

Operators Must:

• Respect local customs, traditions, and religious practices
• Educate Travelers on appropriate behavior (dress codes, photography etiquette, tipping customs)
• Ensure tours benefit local communities (employ locals, use local suppliers)

Examples:

• ✓ "When visiting mosque, women should cover shoulders and knees. Headscarves provided."
• ✓ "We'll visit local market. Please ask permission before photographing vendors."
• ✗ Taking Travelers to religious ceremonies they're not invited to
• ✗ Exploitative "poverty tourism" treating communities as spectacles

8.2 Anti-Discrimination Policy

Zero Tolerance:

• Operators must not discriminate based on:
  • Race, ethnicity, nationality
  • Religion or belief
  • Gender, gender identity, sexual orientation
  • Age (except safety-based restrictions)
  • Disability (except where accommodation is impossible)
  • Political opinions

Inclusive Practices:

• Welcome all Travelers regardless of background
• Make reasonable accommodations for disabilities (wheelchair access, visual/hearing aids)
• Use inclusive language (avoid assumptions about gender, relationships, religion)

Penalties:

• Discrimination complaints will be investigated
• Proven discrimination: Immediate Account termination

8.3 Harassment and Misconduct

Prohibited Conduct:

• Sexual harassment or unwanted romantic advances toward Travelers
• Verbal abuse, bullying, or intimidation
• Inappropriate physical contact
• Sharing Traveler personal information without consent
• Taking photos of Travelers without permission (or using them for marketing without consent)

Reporting:

• Travelers can report misconduct via WeWander Platform or email: conduct@wewander.tours
• WeWander investigates all reports (Main Terms Section 10.4)
• Serious violations: Immediate suspension during investigation

9. Animal Welfare (If Applicable)

9.1 Ethical Animal Interactions

If Tour Involves Animals, Operators Must:

• Ensure animals are treated humanely (no abuse, neglect, or exploitation)
• Provide adequate food, water, shelter, and veterinary care
• Not overwork animals (reasonable work hours, rest periods)
• Use humane training methods (no physical punishment or fear-based training)

Examples of Acceptable Animal Tours:

• Wildlife viewing in natural habitat (with proper distance)
• Ethical farm visits (animals not confined, well-cared for)
• Horseback riding with healthy, well-trained horses (proper saddles, weight limits, rest breaks)
• Responsible dog sledding (dogs bred for activity, enthusiastic, properly fed/housed)

Examples of Prohibited Animal Activities:

• Elephant rides with bullhooks or chains
• Swimming with captive dolphins in small tanks
• Petting drugged or declawed wild animals (tiger temples, etc.)
• Bullfighting or animal fighting
• Feeding wild animals in ways that harm them (e.g., bread to ducks)

9.2 Wildlife Tours

Responsible Wildlife Viewing:

• Maintain safe distance (no chasing, cornering, or provoking animals)
• Follow local wildlife viewing regulations
• Use qualified naturalist guides
• Educate Travelers on non-interference (don't feed, touch, or remove animals)

Marine Wildlife:

• No touching coral or marine life
• Diving/snorkeling operators must brief Travelers on reef protection
• Whale/dolphin watching: Follow national guidelines (distance, approach speed, time limits)

9.3 Proof of Animal Welfare

WeWander May Request:

• Veterinary health certificates for animals used in tours
• Facility inspection reports (if animals are housed)
• Certifications from animal welfare organizations (e.g., Global Federation of Animal Sanctuaries)

Right to Suspend:
If WeWander receives credible report of animal abuse, we reserve right to suspend Activity pending investigation.

10. Food and Beverage Safety

10.1 Food Handling

If Tour Includes Food Preparation or Service:

• Comply with local food safety regulations
• Staff handling food must have food safety training/certification
• Maintain clean kitchen or preparation area
• Proper food storage (refrigeration for perishables, pest control)
• Use safe water sources (bottled or treated water if local supply questionable)

Allergen Management:

• Disclose common allergens in dishes (nuts, gluten, dairy, shellfish, etc.)
• Prevent cross-contamination (separate utensils, clean surfaces)
• Clearly label vegetarian/vegan/gluten-free options

Food Sourcing:

• Purchase from reputable suppliers
• Check expiration dates
• Wash fruits/vegetables thoroughly

10.2 Alcohol Service

Legal Compliance:

• Serve alcohol only where legally permitted
• Verify minimum legal drinking age (Lithuania: 20 years; varies by country)
• Do not serve to visibly intoxicated individuals
• Do not serve to pregnant women (if known)

Responsible Service:

• Limit quantities (wine tasting: 4-6 small pours; beer tour: 3-4 samples)
• Provide food with alcohol (slows absorption)
• Provide water between tastings
• Arrange safe transportation if Travelers are intoxicated (no driving)

Liability:

• Operators may be liable if intoxicated Traveler causes harm
• Consider additional liability insurance for alcohol-focused tours

11. Transportation Safety

11.1 Vehicle Requirements

If Tour Includes Vehicle Transportation:

• Vehicles must be properly licensed, registered, and insured
• Vehicles must pass annual safety inspections (or more frequently per local law)
• Vehicles must have working seatbelts, airbags (if manufactured with them), and safety features

Driver Requirements:

• Valid driver's license for vehicle type (commercial license if required)
• Clean driving record (no DUIs, major violations in past 3 years)
• Adequate rest (no driving while fatigued)
• No alcohol or drugs before or during driving

Capacity Limits:

• Do not exceed vehicle passenger capacity
• Ensure proper child car seats if transporting children (per local law)

11.2 Public Transportation and Walking

Urban Walking Tours:

• Use crosswalks and obey traffic signals
• Keep group together (front and rear guides for large groups)
• Avoid walking in roadways or dangerous areas

Public Transit:

• Provide clear instructions on ticketing, boarding, and schedules
• Assist Travelers unfamiliar with local transit systems
• Warn of pickpocket risks in crowded areas

12. Weather and Natural Hazards

12.1 Weather Monitoring

Pre-Tour Weather Check:

• Check forecast day before and morning of tour
• Cancel or modify tour if severe weather expected (thunderstorms, extreme heat/cold, high winds)
• Notify Travelers of cancellation at least 4 hours before start time (sooner if possible)

During Tour:

• Monitor changing conditions (weather apps, local alerts)
• Have contingency plan (shorten route, seek shelter, abort tour)
• Prioritize safety over completing tour as planned

Weather-Dependent Activities:

• Water activities: Cancel if lightning within 10 miles, high winds, dangerous surf
• Mountain hiking: Descend if storm approaching, fog limits visibility
• Winter sports: Check avalanche risk, ice conditions

12.2 Natural Hazards

Location-Specific Risks:

• Avalanche zones: Check avalanche forecast, carry beacons/probes (high-risk tours)
• Flood-prone areas: Avoid during rainy season or after heavy rain
• Wildlife: Carry bear spray (if in bear country), know snake/spider first aid
• Sun exposure: Provide shade breaks, encourage sunscreen and hydration

Climate Extremes:

• Heat: Provide water, schedule tours for cooler hours, watch for heat exhaustion
• Cold: Ensure participants have adequate clothing, watch for hypothermia/frostbite

13. COVID-19 and Infectious Disease Protocols

13.1 General Health Measures

Operator Should:

• Follow current Lithuanian and EU public health guidelines
• Maintain hand sanitizer and disinfectant wipes
• Sanitize shared equipment between uses
• Encourage sick Travelers to reschedule (flexible cancellation for illness)

If Government Restrictions in Place:

• Comply with capacity limits, mask requirements, distancing rules
• Update Activity listing with current protocols

13.2 Future Pandemics

If new pandemic or health crisis emerges:

• WeWander will issue updated health protocols
• Operators must comply within 7 days or pause listings
• Flexible cancellation policies may be required

14. Insurance Verification

14.1 Proof of Insurance

Operators Must Upload:

• Certificate of Insurance (COI) showing:
  • Public/General Liability coverage (minimums per Main Terms Section 9)
  • Policy period (start and end dates)
  • Activities covered
  • Insurer name and contact

WeWander Verification:

• Insurance reviewed during Account approval
• Annual renewal reminder sent 60 days before expiration
• Activity suspended if insurance expires

Reference: See Main Terms Section 9 for required coverage amounts.

15. Compliance and Audits

15.1 Safety Audits

WeWander May Conduct:

• Random safety audits (equipment checks, facility inspections, risk assessment reviews)
• Post-incident investigations
• "Mystery shopper" safety assessments

Operator Cooperation:

• Provide requested documentation (risk assessments, certifications, inspection logs)
• Allow facility/equipment inspections
• Respond to safety recommendations

15.2 Penalties for Non-Compliance

Minor Violations (e.g., expired first aid supplies, missing documentation):

• Warning and 14-day correction period

Serious Violations (e.g., unqualified guide, unsafe equipment, unreported incident):

• €500-€5,000 fine
• Immediate Activity suspension until corrected
• Mandatory safety review before reactivation

Critical Violations (e.g., gross negligence, willful endangerment, zero-tolerance offenses):

• Immediate Account termination
• Ban from WeWander Platform
• Report to authorities if criminal conduct suspected

16. Continuous Improvement

16.1 Safety Culture

Operators Are Encouraged To:

• Hold regular safety meetings with staff
• Learn from incidents (root cause analysis, corrective actions)
• Stay updated on industry best practices (attend conferences, join associations)
• Seek Traveler feedback on safety aspects

16.2 WeWander Resources

Available to Operators:

• Safety templates (risk assessment, EAP, incident report)
• Training webinars (first aid, emergency response, equipment maintenance)
• Insurance partner referrals
• Safety Q&A via support@wewander.tours

17. Acknowledgment

By accepting the Main Terms, Operator acknowledges that:

1. Operator has read and understood these Safety and Ethical Standards.
2. Operator will comply with all applicable safety laws, regulations, and industry standards.
3. Operator will prioritize Traveler safety above profit or convenience.
4. Operator will immediately report safety incidents to WeWander.
5. Operator understands that safety violations may result in fines, suspension, Account termination, and legal liability.
6. Operator will maintain required insurance, certifications, and training for all staff.
7. Operator will treat people, animals, and environment with respect and dignity.

Prohibited Activities List

Activities Banned from WeWander Platform

1. Purpose and Enforcement

1.1 Overview

This document lists prohibited activities that may NOT be listed on WeWander Platform under any circumstances. These prohibitions exist to:

• Protect Traveler safety and wellbeing
• Prevent illegal, unethical, or harmful activities
• Maintain WeWander's reputation as responsible tourism platform
• Comply with EU law, Lithuanian law, and international standards

1.2 Zero-Tolerance Policy

Listing prohibited activities results in:

• Immediate listing removal
• Account suspension or termination (no warning)
• Forfeiture of pending payouts
• Report to law enforcement if criminal activity suspected
• Ban from re-registering on WeWander

1.3 Reporting Prohibited Activities

If You See Prohibited Activity on Platform:

• Email: abuse@wewander.tours
• Subject line: "PROHIBITED ACTIVITY REPORT"
• Include: Activity URL, description of violation, evidence (screenshots, links)

Whistleblower Protection:
WeWander will investigate all reports confidentially and will not retaliate against reporters.

2. Illegal Activities

2.1 Criminal Conduct

Absolutely Prohibited:

(a) Human Trafficking and Exploitation:

• Any activity involving forced labor, sexual exploitation, or coercion
• "Tours" that facilitate prostitution, sex trafficking, or child exploitation
• Recruitment for illegal work or exploitation schemes

(b) Drug Trafficking and Illegal Substance Use:

• Tours promoting illegal drug use (marijuana tours in jurisdictions where illegal, cocaine tours, etc.)
• Ayahuasca or peyote ceremonies where illegal under local law
• Facilitating purchase or transport of illegal drugs

Note: Cannabis tours are permitted ONLY in jurisdictions where recreational cannabis is fully legal (e.g., Amsterdam, certain US states) AND tour complies with all local regulations.

(c) Weapons and Explosives:

• Tours involving illegal firearms, explosives, or weapons
• Terrorist training or recruitment activities
• Tours to conflict zones marketed as "adventure" without proper safety, insurance, and permissions

Note: Legal shooting ranges, historical reenactments, and archery/crossbow activities are permitted if fully licensed and insured.

(d) Smuggling and Customs Violations:

• Tours facilitating smuggling (goods, animals, cultural artifacts)
• "Shopping tours" designed to evade customs duties or import restrictions
• Transporting prohibited items across borders (ivory, endangered species products, etc.)

(e) Fraud and Scams:

• Ponzi schemes or pyramid schemes disguised as "investment tours"
• Fake educational programs or certificate mills
• Tours that misrepresent qualifications, accreditations, or outcomes
• "Tours" that are fronts for identity theft or credit card fraud

(f) Trespassing and Unauthorized Access:

• Breaking into abandoned buildings or restricted areas
• "Urban exploration" tours that violate property rights
• Tours to active military installations, nuclear facilities, or other prohibited zones

Note: Legally permitted tours of abandoned sites (with owner permission), historical bunkers, or decommissioned facilities are allowed.

2.2 Counterfeit Goods and Intellectual Property Violations

Prohibited:

• Tours promoting or facilitating purchase of counterfeit goods (fake designer bags, watches, etc.)
• Piracy tours (selling bootleg movies, software, etc.)
• Tours that infringe on trademarks, copyrights, or patents

Example:

• ❌ "Best Markets for Fake Rolex Watches"
• ✅ "Local Artisan Markets Tour" (genuine handmade goods)

2.3 Money Laundering

Prohibited:

• Tours designed to obscure source of funds
• Accepting cash payments above legal reporting thresholds without proper documentation
• Tours priced artificially high to launder money

Compliance:
Operators must comply with EU Anti-Money Laundering Directives (AML) and report suspicious transactions.

3. Dangerous and Uninsurable Activities

3.1 Extreme Risk Without Proper Safeguards

Prohibited if Cannot Meet Safety Standards (Exhibit C):

• BASE jumping, wingsuit flying
• Cave diving in overhead environments (trained scuba instructors with proper equipment may offer beginner cave diving)
• Free solo climbing (no ropes)
• Swimming in crocodile/shark-infested waters
• Intentional close contact with venomous animals (handling snakes, spiders without training)

These May Be Permitted IF:

• Operator holds specialized certifications
• Carries insurance covering activity (€2M+ liability)
• Can demonstrate safety protocols meeting international standards (e.g., International Cave Diving Association for cave diving)

WeWander Reserves Right to Refuse:
Even with insurance and certifications, WeWander may refuse to list activity if risk is deemed too high.

3.2 Activities Targeting Vulnerable Populations

Prohibited:

• Tours intentionally targeting children or elderly without appropriate safety measures
• Tours that cannot accommodate participants with disabilities in safe manner
• Tours involving persons under 18 without parental consent or supervision

Note: Family-friendly tours and accessible tours are encouraged. This prohibition applies only to tours that endanger vulnerable populations.

4. Animal Cruelty and Exploitation

4.1 Prohibited Animal Activities

Absolutely Banned:

(a) Animal Fighting:

• Cockfighting, dogfighting, bullfighting (except traditional cultural events where legal and animal welfare certified)
• Betting on animal fights or races where animals are harmed

(b) Exploitative Captive Animal Interactions:

• Riding elephants with bullhooks or chains
• Swimming with captive dolphins in inadequate tanks (note: wild dolphin tours are permitted)
• Taking photos with drugged or declawed tigers, lions, or other big cats
• Holding sloths, monkeys, or other wild animals in tourist photo ops
• Snake charming with defanged or abused snakes

(c) Wildlife Harassment:

• Chasing, cornering, or provoking wild animals for entertainment
• Feeding wild animals in harmful ways (bread to ducks causing angel wing, feeding bears/wolves to habituate them)
• Destroying nests or habitats for tourist access
• Using flash photography on nocturnal animals or in sensitive habitats

(d) Hunting Endangered Species:

• Trophy hunting of threatened or endangered species
• Poaching or facilitating illegal hunting
• Tours to canned hunting facilities (captive-bred animals released for hunters)

Note: Ethical, legal, and sustainable hunting (e.g., licensed hunting in conservation programs) may be permitted if:

• Fully licensed and legal
• Part of recognized conservation or population management program
• Operator provides evidence of ethical practices
• WeWander approves on case-by-case basis

(e) Animal Products from Endangered Species:

• Tours facilitating purchase of ivory, rhino horn, pangolin scales, turtle shells, etc.
• Exotic pet trade tours (purchasing wild-caught animals)
• Traditional medicine tours involving endangered species (tiger bone, bear bile, etc.)

(f) Aquariums and Zoos with Poor Animal Welfare:

• Tours to facilities with documented animal abuse
• Roadside zoos without proper licensing or accreditation
• Aquariums with marine mammals in inadequate enclosures

WeWander May Request:

• Proof of facility accreditation (WAZA, AZA, EAZA, GFAS)
• Veterinary health certificates
• Suspension of tours if welfare concerns arise

4.2 Permitted Ethical Animal Interactions

Examples of Acceptable Animal Tours:

• Wildlife safaris with responsible viewing distances
• Ethical elephant sanctuaries (no riding, bathing only if elephant-initiated, no chains or bullhooks)
• Accredited zoos and aquariums with conservation programs
• Farm visits where animals are well-cared for
• Horseback riding with healthy, well-trained horses (proper equipment, weight limits, rest breaks)
• Whale watching following national guidelines (distance, time limits)
• Snorkeling/diving to observe wild marine life (no touching or feeding)

Reference: See Exhibit C Section 9 for full animal welfare standards.

5. Sexual Content and Exploitation

5.1 Prohibited Sexual Activities

Absolutely Banned:

(a) Sex Tourism:

• Tours marketed as facilitating prostitution or sexual services
• "Bachelor party" or "stag party" packages centered on strip clubs or brothels
• Child sexual exploitation or child sex tourism (automatic report to INTERPOL and law enforcement)

(b) Adult Entertainment Without Proper Disclosures:

• Tours involving adult entertainment (strip clubs, sex shows) without clear warning in listing
• Tours exposing minors to adult content
• Tours to establishments operating illegally

Note: Adult-oriented tours (e.g., red-light district historical tours, burlesque shows, wine-and-painting with nude models) ARE permitted IF:

• Clearly labeled "18+ only" or "Mature audiences"
• Legal in jurisdiction
• Educational or cultural framing (not purely exploitative)
• Participants consent to content

Example:

• ✅ "Amsterdam Red Light District History Tour (18+): Explore the history of the area with focus on architecture, social policy, and workers' rights."
• ❌ "Amsterdam Sex Tour: Visit brothels and meet working girls"

5.2 Harassment and Non-Consensual Content

Prohibited:

• Tours involving voyeurism or non-consensual photography
• "Pickup artist" or "how to seduce locals" tours
• Tours that encourage harassment or objectification of locals

6. Hate Speech, Discrimination, and Extremism

6.1 Prohibited Ideological Activities

Absolutely Banned:

(a) Hate Speech and Incitement:

• Tours promoting racism, antisemitism, Islamophobia, or other ethnic/religious hatred
• Tours to hate group rallies or supremacist gatherings
• Holocaust denial tours or genocide denial tours
• Tours glorifying war crimes or mass atrocities

(b) Terrorist or Extremist Content:

• Tours promoting violent extremism (religious, political, or ideological)
• Recruitment activities for terrorist organizations
• Tours to active conflict zones marketed as supporting armed groups

Note: Educational tours about history of conflict, human rights, or extremism (e.g., historical tours of Nazi sites with critical context, tours of former conflict zones with peace-building focus) are permitted if:

• Educational and historically accurate
• Condemn violence and promote understanding
• Do not glorify perpetrators

Example:

• ✅ "Auschwitz-Birkenau Memorial Tour: Guided tour of Holocaust memorial with focus on remembrance and education"
• ❌ "Third Reich Glory Tour: See where Hitler gave speeches" (glorifying Nazi regime)

(c) Discriminatory Tours:

• Tours that exclude participants based on race, religion, nationality, gender, sexual orientation, etc. (except for legitimate safety or cultural sensitivity reasons)
• "Whites-only" or "Muslims-only" tours (unless religious tour requiring participants of specific faith)
• Tours denigrating or mocking specific groups

6.2 Permitted Cultural and Historical Tours

Examples of Acceptable Sensitive Topics:

• ✅ Holocaust memorials and educational tours
• ✅ Apartheid history tours in South Africa
• ✅ Cold War history tours
• ✅ Battlefield tours with historical context
• ✅ Religious pilgrimage tours (open to all, not discriminatory)

Key Distinction:

• Education and remembrance = Permitted
• Glorification and incitement = Prohibited

7. Environmental Harm

7.1 Prohibited Environmental Destruction

Absolutely Banned:

(a) Ecological Damage:

• Tours causing permanent damage to ecosystems (coral reefs, wetlands, old-growth forests)
• Collecting endangered plants, shells, or minerals
• Off-road driving in protected areas or fragile environments
• Littering or dumping in natural areas

(b) Pollution:

• Tours generating excessive pollution (e.g., racing boats in marine sanctuaries)
• Tours to illegal dump sites or hazardous waste areas without proper safety gear

(c) Illegal Resource Extraction:

• Illegal logging, mining, or fishing tours
• Tours facilitating poaching of protected plants or animals

Reference: See Exhibit C Section 7 for environmental responsibility standards.

8. Exploitative Poverty Tourism

8.1 Prohibited "Slum Tourism" and Exploitation

Banned If:

• Tours that treat impoverished communities as "human zoos" or spectacles
• Tours where locals receive no benefit (revenue not shared with community)
• Tours involving photographing people without consent, especially children
• Tours that perpetuate harmful stereotypes or demeaning narratives

Permitted If:

• Community-led or community-approved tours
• Revenue benefits local residents (employment, community projects)
• Tours promote dignity, understanding, and mutual respect
• Operated by locals or in partnership with community organizations

Example:

• ✅ "Kibera Community Tour (Nairobi): Led by local guides, supports community school"
• ❌ "Slum Safari: See how the poor live" (voyeuristic, no community benefit)

9. Medical and Health-Related Prohibitions

9.1 Unlicensed Medical or Health Services

Prohibited:

(a) Medical Tourism Without Proper Licensing:

• Unlicensed cosmetic surgery tours
• Experimental or unapproved medical treatments
• Tours to unlicensed dental or medical clinics

Note: Tours to licensed, accredited medical facilities (e.g., dental tourism to EU-accredited clinics) are permitted if facility provides proof of licensing.

(b) Pseudoscience and Dangerous Health Practices:

• Tours promoting fake cancer cures, miracle treatments, or "detox" scams
• Tours involving dangerous practices (e.g., consuming bleach, unapproved stem cell injections)
• Anti-vaccination tours or events promoting health misinformation

(c) Spiritual/Religious Healing Claims:

• Tours claiming to cure diseases through prayer, crystals, or unproven methods (without medical disclaimers)
• Tours pressuring participants to abandon medical treatment

Note: Wellness retreats (yoga, meditation, spa treatments) are permitted as long as no false medical claims are made.

Example:

• ✅ "Yoga and Meditation Retreat: Relax and rejuvenate (not medical treatment)"
• ❌ "Spiritual Healing Tour: Cure diabetes and cancer through energy work"

9.2 Drug and Alcohol Abuse

Prohibited:

• Tours centered on binge drinking or "getting wasted"
• "Pub crawls" that encourage dangerous alcohol consumption (shots competitions, no food, underage drinking)
• Tours involving illegal drugs or prescription drug abuse

Permitted:

• Responsible wine tasting, brewery tours, cocktail classes (with limits, food, and responsible service per Exhibit C Section 10.2)

10. Scams and Deceptive Practices

10.1 Misrepresentation

Prohibited:

(a) Fake Credentials:

• Claiming false certifications, licenses, or qualifications
• Using fake photos or descriptions (showing different locations, activities, or people)
• Listing "official" tours when not affiliated with official entity

(b) Bait-and-Switch:

• Advertising one tour, delivering completely different experience
• Hidden mandatory fees (adding costs after booking without disclosure)
• Changing itinerary without notice or consent

(c) Pressure Tactics:

• Forcing Travelers to purchase overpriced goods or services during tour
• Holding Travelers hostage until they pay extra fees
• Commission scams (taking Travelers to shops where guide receives kickbacks, presenting as "authentic" recommendations)

Note: Recommending local businesses where you receive commission is permitted IF disclosed upfront ("We'll visit a local craft shop where I receive small commission if you choose to purchase").

10.2 Fake Reviews and Manipulation

Prohibited:

• Writing fake reviews for own tour
• Paying for positive reviews or incentivizing 5-star reviews
• Threatening Travelers who leave negative reviews
• Review brigading (coordinating negative reviews against competitors)

Reference: See Exhibit B Section 11 for review guidelines.

11. Political Interference and Misinformation

11.1 Prohibited Political Activities

Banned:

(a) Election Interference:

• Tours designed to influence foreign elections
• Paying Travelers to participate in political rallies or vote (if they have voting rights)

(b) Espionage and Intelligence Gathering:

• Tours used as cover for spying or intelligence activities
• Tours to sensitive government or military sites for purposes of espionage

(c) Misinformation and Propaganda:

• Tours promoting debunked conspiracy theories as fact (flat earth tours, QAnon tours, etc.)
• State-sponsored propaganda tours misrepresenting history or current events

Note: Political tours (e.g., "Cold War Berlin Tour," "Political History of Eastern Europe") are permitted if historically accurate and educational.

12. Financial Crimes

12.1 Prohibited Financial Activities

Banned:

(a) Money Laundering:

• Tours used to legitimize proceeds of crime
• Cash-only high-value transactions designed to evade reporting

(b) Tax Evasion:

• Tours structured to evade taxes (VAT fraud, unreported income)
• Cross-border tours designed to exploit tax loopholes

(c) Ponzi Schemes and Investment Fraud:

• "Investment opportunity" tours that are pyramid schemes
• Tours promoting unregistered securities or fraudulent investments

Compliance:
Operators must comply with EU Tax Directives, Lithuanian tax law, and financial regulations (Main Terms Section 6.3).

13. Circumventing WeWander Platform

13.1 Prohibited Off-Platform Conduct

Banned:

(a) Avoiding Commission:

• Asking Travelers to book future tours directly (off-platform) to avoid WeWander commission
• Providing direct contact info during tour with intention to bypass Platform
• Offering discounts for off-platform bookings

Note: Operators may provide business cards and social media, but may not actively solicit off-platform rebooking of same Travelers for first 12 months after Platform booking (Main Terms Section 4.4).

(b) Multiple Accounts to Evade Suspension:

• Creating new account after being banned
• Operating under different name to circumvent restrictions

Penalties:

• Permanent ban from WeWander
• Forfeiture of all pending payouts
• Legal action for breach of contract

14. Other Prohibited Activities

14.1 Miscellaneous Prohibitions

(a) Gambling Tours (Unlicensed):

• Tours to illegal casinos or unregulated gambling operations
• Tours promoting gambling addiction or predatory gambling

Note: Licensed casino tours (e.g., Las Vegas, Monte Carlo) are permitted if casino is legally operated.

(b) Cult Recruitment:

• Tours used as recruitment for cults or high-control groups
• Tours misrepresenting religious or spiritual organizations

(c) Charity Scams:

• Fake charity tours claiming to donate to causes but pocketing funds
• Orphanage tourism where children are exploited for tourist donations

Note: Legitimate volunteer tourism and charity partnerships are permitted if transparent and verifiable.

(d) Catfishing and Fake Profiles:

• Using fake photos of guides or locations
• Impersonating another operator or brand

(e) Spam and Unsolicited Marketing:

• Spamming Travelers with unsolicited messages
• Sending marketing emails to Travelers who opted out

15. Reporting and Whistleblower Protection

15.1 How to Report Violations

If You Encounter Prohibited Activity:

(a) On WeWander Platform:

• Click "Report Activity" button on listing page
• Select violation type and provide details

(b) Via Email:

• Email: abuse@wewander.tours
• Subject: "PROHIBITED ACTIVITY REPORT - [Activity Name/URL]"
• Include: Description of violation, evidence (screenshots, links), your contact info (optional)

(c) Anonymous Reporting:

• Use anonymous email service if you fear retaliation
• WeWander will investigate all reports, even anonymous

15.2 What Happens After Report

Investigation Process:

1. WeWander reviews report within 48 hours
2. If credible, Activity is suspended pending investigation
3. Operator notified and given opportunity to respond
4. Decision made within 14 days (faster for urgent cases)
5. Reporter notified of outcome (if contact info provided)

Possible Outcomes:

• No Violation: Activity reinstated, no penalty
• Minor Violation: Warning, required corrections
• Serious Violation: Activity removed, Account suspended, fine
• Criminal Violation: Account terminated, report to law enforcement

15.3 Whistleblower Protection

WeWander Will Not Retaliate Against:

• Travelers who report violations
• Operators who report other Operators
• Employees who report their employers

Protection Includes:

• Confidential identity (not disclosed to accused Operator)
• No negative actions (review removal, booking refusal, etc.)
• Legal support if reporter faces harassment or threats

16. Updates and Amendments

16.1 Adding Prohibitions

WeWander may add activities to this Prohibited List:

• Immediate Effect: If new illegal activity or urgent safety concern
• 30-Day Notice: For other additions (email notice to Operators)

16.2 Removing Prohibitions

If activity becomes legal or acceptable:

• WeWander will update list and notify Operators
• Operators may then list previously prohibited activity

16.3 Gray Areas and Case-by-Case Review

If Unsure Whether Activity is Prohibited:

• Email: legal@wewander.tours with detailed description
• WeWander will review and respond within 7 business days
• Do NOT list Activity until approved

17. Acknowledgment

By accepting the Main Terms, Operator acknowledges that:

1. Operator has read and understood this Prohibited Activities List.
2. Operator will NOT list any prohibited activities on WeWander Platform.
3. Operator will immediately remove any existing listings that violate this list.
4. Operator understands that listing prohibited activities results in immediate Account termination and forfeiture of payouts.
5. Operator will report any prohibited activities encountered on Platform.
6. Operator understands WeWander has sole discretion to interpret and enforce these prohibitions.
7. Operator acknowledges this list may be updated and will check for amendments periodically.