Traveler Terms and Conditions

Acceptance of Terms

These Traveler Terms and Conditions ("Terms") constitute a binding legal agreement between you ("Traveler," "you," or "your") and MB "Wewander" ("WeWander," "we," "us," or "our") governing your use of the WeWander platform and services.

BY CREATING AN ACCOUNT, BOOKING AN ACTIVITY, OR USING OUR PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you may not use the Platform.

1. Definitions

• "Activity" means any tour, excursion, experience, or travel-related service offered by an Operator through the Platform.
• "Booking" means a confirmed reservation for an Activity made through the Platform.
• "Operator" means the independent tour operator, guide, or activity provider who offers and delivers the Activity.
• "Platform" means the WeWander website, mobile application, and related services.
• "Traveler" means you, the end customer who books Activities through the Platform.

2. Platform Role and Legal Status

2.1 WeWander as Marketplace Intermediary

WeWander operates as a marketplace platform and booking intermediary. WeWander is NOT a tour operator, travel agent, or organizer under EU or Lithuanian law.

WeWander provides:

• A platform for Operators to list Activities
• Booking and payment processing services
• Customer support for booking-related inquiries
• Review and rating systems

WeWander does NOT:

• Operate, manage, or supervise Activities
• Employ tour guides or activity providers
• Own or control vehicles, equipment, or facilities used in Activities
• Set Activity prices, policies, or content
• Act as agent for Travelers

2.2 Contract Formation

When you book an Activity through the Platform:

• The contract for the Activity is formed directly between you and the Operator
• WeWander is NOT a party to this contract
• WeWander acts solely as a commercial intermediary facilitating the transaction
• The Operator is the sole provider of the Activity and bears all legal obligations

2.3 EU Package Travel Directive

WeWander does NOT act as an "organizer" or "retailer" under Directive (EU) 2015/2302 (Package Travel Directive). Each Activity is a standalone booking with an individual Operator. WeWander does not combine travel services into packages or offer linked travel arrangements.

2.4 Operator Verification and Platform Limitations

What WeWander Does:

• Verify Operators provide working email addresses and valid payment account information
• Monitor Operator performance (cancellation rates, response times, customer ratings)
• Remove Operators who violate our Terms or receive multiple safety complaints
• Display verified reviews from Travelers who completed Activities

What WeWander Does NOT Do:

• Verify government-issued identification documents
• Confirm business licenses, permits, or certifications
• Conduct background checks or criminal record searches
• Inspect equipment, vehicles, or facilities
• Monitor day-to-day Activity operations
• Guarantee Operator legitimacy, qualifications, or performance

Your Responsibility:

Before booking, you should:

• Review Operator ratings and recent customer reviews
• Verify Operator holds required insurance coverage (if marked as "Uninsured" at checkout, you assume increased risk)
• Check Operator's cancellation policy
• Contact Operator with questions about qualifications or safety measures

WeWander acts as a marketplace platform only. The contract for your Activity is directly between you and the Operator.

3. Account Registration and Eligibility

3.1 Account Requirements

To book Activities, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain a valid email address and payment method
• Keep your account credentials confidential

3.2 Account Responsibility

You are responsible for:

• All activities conducted through your account
• Maintaining the confidentiality of your password
• Notifying WeWander immediately of unauthorized account access
• Ensuring your account information remains current and accurate

3.3 Account Termination

WeWander may suspend or terminate your account if:

• You breach these Terms
• You engage in fraudulent or illegal activity
• You provide false or misleading information
• You engage in abusive behavior toward Operators or other users

4. Booking Process

4.1 Activity Listings

Activity listings are created and maintained by Operators. WeWander is not responsible for:

• Accuracy of Activity descriptions, photos, or pricing
• Operator's failure to update availability
• Changes to Activities after booking

4.2 Booking Methods

(a) Instant Booking:

• Booking confirmed immediately upon payment
• Confirmation sent via email
• Binding contract formed with Operator

(b) Request to Book:

• Operator reviews your request and confirms within 24 hours
• Provisional hold placed on availability
• Payment processed only after Operator confirms
• If the Operator does not respond within 24 hours, the request is automatically cancelled and no charge is made
• If Operator declines, no charge is made

(c) Private Tour Date Requests:

• For private tours, you may request a specific date
• The Operator has 48 hours to respond to your request
• If the Operator does not respond within 48 hours, the request automatically expires and no charge is made
• If the Operator accepts, you will receive a booking link to complete your reservation

4.3 Payment

Accepted Payment Methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Other methods as displayed at checkout

Payment Processing:

• Payment charged at time of booking (Instant Booking) or after Operator confirmation (Request to Book)
• Payments processed in EUR
• Currency conversion fees may apply (charged by your bank, not WeWander)

Pricing:

• Displayed prices include all mandatory fees
• Optional add-ons shown separately
• Prices confirmed at checkout

4.4 Booking Confirmation

Upon successful booking, you will receive:

• Confirmation email with booking number
• Activity details (date, time, meeting point)
• Operator contact information
• Cancellation policy applicable to your booking

Operators will provide final confirmation and detailed instructions 24–48 hours before the Activity date.

5. Cancellation and Refunds

5.1 Cancellation Policies

Each Activity has a cancellation policy set by the Operator and displayed before booking. Standard policies include:

(a) Flexible:

• Full refund if cancelled 24+ hours before Activity start time
• No refund if cancelled less than 24 hours before

(b) Moderate:

• Full refund if cancelled 7+ days before Activity date
• 50% refund if cancelled 1–7 days before Activity date
• No refund if cancelled less than 24 hours before

(c) Strict:

• Full refund if cancelled 14+ days before Activity date
• 50% refund if cancelled 7–14 days before Activity date
• No refund if cancelled less than 7 days before

(d) Non-Refundable:

• No refund at any time
• Clearly marked at time of booking

(e) Custom Policies:

Operators may also set custom cancellation policies with different refund tiers and deadlines. The specific cancellation policy applicable to your booking is always displayed before you complete your purchase.

5.2 Traveler-Initiated Cancellations

To cancel a booking:

1. Log into your WeWander account
2. Navigate to "My Bookings"
3. Select the booking and click "Cancel"
4. Confirm cancellation

Refunds will be processed according to the applicable cancellation policy. Refund amounts are calculated based on the time between cancellation and Activity start time.

5.3 Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. WeWander is not responsible for delays caused by payment processors or financial institutions.

5.4 No Statutory Cooling-Off Period

Under EU Consumer Rights Directive 2011/83/EU Article 16(l), the standard 14-day cooling-off period does NOT apply to bookings for accommodation, transport, or leisure activities on a specific date. Your cancellation rights are governed by the Operator's cancellation policy.

5.5 Operator-Initiated Cancellations

If an Operator cancels your Activity for any reason:

• You receive a full refund of all amounts paid for the Activity
• Refund processed within 5–10 business days

Minimum Participants:

If an Activity requires a minimum number of participants and that minimum is not met, the Operator may cancel the Activity. In such cases, you will receive a full refund of all amounts paid.

Additional Costs:

WeWander is not legally responsible for expenses incurred in connection with a cancelled Activity (flights, accommodations, alternative arrangements) or other consequential damages.

Customer Support:

If an Operator cancels your Activity, please contact our customer support team. While we cannot guarantee reimbursement of additional costs, we will:

• Assist you in finding alternative Activities (subject to availability)
• Consider providing vouchers or credits on a case-by-case basis as a gesture of goodwill
• Help you communicate with the Operator regarding any claims

We recommend purchasing travel insurance to protect against trip cancellations and related costs.

5.6 Modifications and Rescheduling

Operator-Initiated Changes:

If the Operator makes significant changes to an Activity (date, time, itinerary), you will be notified and offered the option to:

• Accept the modified Activity, OR
• Cancel with full refund

Traveler-Requested Rescheduling:

Contact the Operator directly to request rescheduling. Rescheduling is subject to Operator availability and may incur fees based on the Operator's policies.

5.7 No-Show Policy

If you fail to appear at the designated meeting point at the scheduled time:

• No refund will be provided
• Operator will wait a reasonable period (typically 15–30 minutes)
• Operator will attempt to contact you via phone and email

If the Operator fails to appear or provide the Activity:

• You are entitled to a full refund
• Report the no-show to WeWander within 48 hours

6. Limitation of Liability

6.1 Operator Responsibility

The Operator is solely and exclusively responsible for:

• Delivering the Activity as described
• Safety, quality, and supervision of the Activity
• Compliance with applicable laws and regulations
• Obtaining necessary licenses, permits, and insurance
• Injuries, damages, or losses occurring during the Activity

6.2 WeWander's Liability

WeWander is liable for:

• Platform errors directly causing you loss (incorrect pricing displayed, payment processing failures)
• Data breaches caused by WeWander's failure to implement adequate security measures
• WeWander's breach of these Terms

WeWander is NOT liable for:

• Operator's failure to deliver Activity as described
• Quality, safety, or suitability of Activities
• Injuries, accidents, illness, or death occurring during Activities
• Operator fraud, misconduct, or insolvency
• Loss, theft, or damage to personal belongings during Activities
• Weather conditions or natural events affecting Activities
• Force majeure events beyond WeWander's control

6.3 Maximum Liability

To the maximum extent permitted by law, WeWander's total aggregate liability for any claim arising from these Terms or use of the Platform shall not exceed the amount you paid for the specific booking giving rise to the claim.

6.4 Excluded Damages

WeWander is not liable for indirect, incidental, consequential, special, or punitive damages arising from these Terms or use of the Platform, including but not limited to:

• Flights, trains, transportation, or accommodation costs booked in connection with Activities
• Costs of booking alternative Activities or services at higher prices
• Missed flights, connections, or onward travel arrangements
• Missed events, appointments, or special occasions
• Lost vacation days or unpaid time off work
• Wasted travel insurance premiums
• Emotional distress, disappointment, or loss of enjoyment
• Loss of photographs, personal items, or souvenirs
• Any business losses (lost profits, revenue, or commercial opportunities)

This exclusion applies even if WeWander was advised of the possibility of such damages.

6.5 Mandatory Liability

Nothing in these Terms excludes or limits WeWander's liability for:

• Death or personal injury caused by WeWander's negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

6.6 Travel Insurance

WeWander strongly recommends that you obtain comprehensive travel insurance covering trip cancellations, medical emergencies, personal injury, and loss of personal belongings.

7. Traveler Obligations and Conduct

7.1 Accuracy of Information

You must:

• Provide accurate personal and payment information
• Disclose relevant health conditions or physical limitations to Operators when required
• Inform Operators of dietary restrictions, allergies, or special requirements
• Arrive at the designated meeting point on time

7.2 Compliance with Activity Requirements

You are responsible for:

• Meeting age, fitness, and health requirements stated in Activity descriptions
• Bringing required items (identification, appropriate clothing, equipment)
• Following Operator's safety instructions and guidelines
• Complying with local laws and customs

7.3 Prohibited Conduct

You may not:

• Engage in illegal activities during Activities
• Harass, threaten, or discriminate against Operators, guides, or other Travelers
• Arrive at Activities under the influence of alcohol or drugs
• Disrupt Activities or interfere with other Travelers' enjoyment
• Damage property or equipment
• Refuse to follow safety protocols

Operators may remove you from an Activity without refund for violating these standards.

8. Reviews and Ratings

8.1 Posting Reviews

After completing an Activity, you may submit a review containing:

• Written feedback about your experience
• Star rating (1–5 stars)
• Photographs

8.2 Review Standards

Reviews must:

• Be based on your actual experience
• Be honest, accurate, and factual
• Comply with applicable laws
• Not contain profanity, offensive language, or personal attacks
• Not reveal personal information about individuals

8.3 Prohibited Review Practices

You may not:

• Submit fake or fraudulent reviews
• Review Activities you did not book or attend
• Accept compensation for positive reviews
• Threaten Operators with negative reviews
• Post reviews on behalf of others

8.4 Review Moderation

WeWander reserves the right to remove reviews that:

• Violate these Terms or review guidelines
• Contain illegal content
• Include personal information
• Are spam or irrelevant

8.5 Review License and Deletion

You retain ownership of reviews and photos you submit. By submitting a review, you grant WeWander a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, distribute, and modify your review for Platform operations, marketing, and promotional purposes (including social media).

You may request deletion of your review at any time by contacting info@wewander.tours, and WeWander will remove it within 30 days, except where retention is required by law.

9. Privacy and Data Protection

9.1 Data Collection

WeWander collects the following personal data:

• Account information (name, email address, phone number)
• Payment information
• Booking history and preferences
• Communications with WeWander and Operators
• Device information and usage data

9.2 Data Use

WeWander uses your personal data to:

• Process bookings and payments
• Communicate with you about bookings
• Share necessary information with Operators to facilitate Activities
• Provide customer support
• Improve Platform functionality
• Send promotional communications (with your consent)

9.3 Data Sharing

WeWander shares your personal data with:

• Operators: Name, contact information, and booking details necessary for Activity delivery
• Payment processors: Payment information for transaction processing
• Service providers: Third-party vendors supporting Platform operations
• Legal authorities: When required by law or legal process

WeWander does not sell your personal data to third parties.

9.4 Your Rights Under GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data (subject to legal retention requirements)
• Restrict processing of your data
• Data portability
• Object to processing
• Lodge a complaint with a supervisory authority

To exercise these rights, contact: info@wewander.tours

9.5 Data Retention

WeWander retains personal data:

• Account data: Until you delete your account
• Booking data: 7 years (Lithuanian tax law requirement)
• Marketing data: Until you unsubscribe

9.6 Privacy Policy

For complete information on data processing practices, please review our Privacy Policy.

10. Intellectual Property

10.1 WeWander Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, software, and design, is owned by WeWander or its licensors and protected by copyright, trademark, and other intellectual property laws.

10.2 Limited License

WeWander grants you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

10.3 Prohibited Uses

You may not:

• Copy, modify, or create derivative works of Platform content
• Use WeWander trademarks or branding without authorization
• Reverse engineer or attempt to extract source code
• Use automated systems (bots, scrapers) to access the Platform
• Frame or mirror any Platform content

10.4 User Content

You retain ownership of content you submit (reviews, photos). By submitting content, you grant WeWander a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, distribute, and modify your content for Platform operations and marketing purposes.

Deletion requests for reviews and photos can be made at any time via info@wewander.tours.

11. Prohibited Uses

11.1 Platform Misuse

You may not use the Platform to:

• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Transmit viruses, malware, or harmful code
• Engage in fraudulent activity
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with Platform security or operations

11.2 Booking Restrictions

You may not:

• Make speculative bookings without intent to attend
• Use stolen or fraudulent payment methods
• Create multiple accounts to abuse promotions
• Resell bookings without authorization
• Book Activities for commercial purposes (unless authorized by Operator)

11.3 Consequences of Violations

If you violate these Terms, WeWander may:

• Cancel your bookings without refund
• Suspend or terminate your account
• Withhold refunds for pending transactions
• Pursue legal action for damages
• Report illegal activity to law enforcement

12. Dispute Resolution

12.1 Informal Resolution

Before initiating legal proceedings, you agree to contact WeWander to attempt to resolve the dispute informally:

Email: info@wewander.tours

Include: Booking number, description of issue, desired resolution.

WeWander will respond within 2–3 business days and attempt to resolve the matter.

12.2 EU Online Dispute Resolution

If you are an EU consumer, you may use the European Commission's Online Dispute Resolution platform:

EU ODR Platform: https://ec.europa.eu/consumers/odr

This platform facilitates out-of-court resolution of disputes between consumers and businesses.

12.3 Governing Law

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict of law principles. However, as a consumer, you retain the benefit of mandatory consumer protection provisions under the law of your country of residence.

12.4 Jurisdiction

For EU Consumers:

You may bring legal proceedings in either:

• The courts of your country of residence, OR
• The courts of Lithuania (Vilnius)

WeWander may only bring proceedings against you in the courts of your country of residence.

For Non-EU Travelers:

Any disputes shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania.

12.5 No Class Action Waiver

Nothing in these Terms waives your right to participate in class action proceedings or collective redress mechanisms as permitted by the laws of your jurisdiction.

12.6 Limitation Period

Claims must be brought within the limitation period provided by applicable law. In Lithuania, the general limitation period is three years from the date the claim arose.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and WeWander regarding use of the Platform.

13.2 Amendments

WeWander reserves the right to modify these Terms at any time. Material changes will be communicated via email 30 days before the effective date. Continued use of the Platform after changes take effect constitutes acceptance of the modified Terms.

13.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

13.4 Waiver

WeWander's failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

13.5 Assignment

You may not assign or transfer your rights under these Terms without WeWander's prior written consent. WeWander may assign these Terms to any affiliated entity or successor without restriction.

13.6 Force Majeure

WeWander is not liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet service failures.

13.7 Language

These Terms are provided in English. Translations may be provided for convenience, but the English version shall prevail in case of any conflict or discrepancy.

13.8 Third-Party Rights

These Terms do not confer any rights upon third parties. Only you and WeWander have rights under these Terms.

14. Contact Information

15. Acknowledgment

BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You understand that WeWander is a marketplace intermediary and that your contract for Activities is with the Operator
• You accept that WeWander is not liable for Operator performance or Activity quality
• You have been advised to obtain travel insurance
• You understand your cancellation rights are governed by the Operator's cancellation policy
• You are aware of your rights under EU consumer protection law where applicable