Terms of Service

About WeWander

WeWander is a marketplace platform operated by MB "Wewander" that connects travelers with independent tour operators and activity providers. WeWander facilitates bookings and payment processing but does not operate, manage, or supervise activities listed on the platform.

By accessing or using WeWander, you agree to be bound by the applicable terms described below. If you do not agree, you may not use our services.

Our Legal Documents

Our legal framework consists of separate documents tailored to each type of user. Please review the document(s) that apply to you:

General Terms

The following general terms apply to all users of the WeWander platform, regardless of role:

Eligibility

You must be at least 18 years of age to create an account and use WeWander. By creating an account, you represent and warrant that you meet this requirement and that the information you provide is accurate and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at info@wewander.tours if you suspect unauthorized access.

Prohibited Activities

You may not use the platform to:

• Violate any applicable laws or regulations
• Post false, misleading, or fraudulent information
• Infringe on intellectual property rights
• Harass, abuse, or harm other users
• Attempt to circumvent payment or security measures
• Use automated systems to access the platform without permission
• Interfere with the platform's operation or security

Intellectual Property

All content on the platform, including text, graphics, logos, images, and software, is the property of WeWander or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Account Termination

WeWander reserves the right to suspend or terminate your account at any time if you violate these terms, engage in fraudulent activity, or take actions that harm the platform or its users.

Changes to Terms

We may modify our terms at any time. Material changes will be communicated via email at least 30 days before the effective date. Continued use of the platform after changes take effect constitutes acceptance of the modified terms.

Governing Law

These terms are governed by the laws of the Republic of Lithuania. EU consumers retain the benefit of mandatory consumer protection provisions under the law of their country of residence. For dispute resolution details, see the applicable role-specific terms.

Frequently Asked Questions

What is WeWander?

WeWander is a marketplace platform that connects travelers with independent tour operators and activity providers across Europe. Operated by MB "Wewander" (registered in Lithuania), the platform facilitates booking, payment processing, and customer support — but does not operate or supervise the activities listed.

What is WeWander's cancellation policy?

Each activity on WeWander has its own cancellation policy set by the operator. WeWander offers four standard policy types: Flexible (full refund 24+ hours before), Moderate (full refund 7+ days before, 50% refund 1–7 days before), Strict (full refund 14+ days before, 50% refund 7–14 days before), and Non-Refundable. Operators may also set custom policies. The applicable policy is always displayed before checkout.

How do WeWander refunds work?

Approved refunds are processed within 5–10 business days to your original payment method. Refund amounts are calculated based on the time between your cancellation and the activity start time, according to the operator's cancellation policy. If an operator cancels an activity, you receive a full refund automatically.

How does booking on WeWander work?

WeWander supports three booking methods: Instant Booking (confirmed immediately upon payment), Request to Book (operator confirms within 24 hours, payment processed only after confirmation), and Private Tour Date Requests (request a specific date for private tours, operator responds within 48 hours). All payments are processed in EUR.

Is WeWander responsible for tour quality and safety?

No. WeWander operates as a marketplace intermediary, not as a tour operator or travel agent. The contract for each activity is formed directly between the traveler and the operator. The operator is solely responsible for delivering the activity, ensuring safety, and complying with local regulations. WeWander monitors operator performance and removes operators who violate platform standards.

What payment methods does WeWander accept?

WeWander accepts credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other methods as displayed at checkout. All payments are processed in EUR. Currency conversion fees, if applicable, are charged by your bank — not by WeWander.

How do I resolve a dispute on WeWander?

Contact WeWander at info@wewander.tours with your booking number and description of the issue. WeWander responds within 2–3 business days. EU consumers may also use the EU Online Dispute Resolution platform. These terms are governed by Lithuanian law, though EU consumers retain their local consumer protection rights.

Does WeWander comply with GDPR?

Yes. WeWander complies fully with the EU General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict, and port your personal data. WeWander does not sell personal data to third parties. To exercise your data rights, contact info@wewander.tours.

Contact Information